Desktop Support Specialist

4 days ago

Bengaluru, Karnataka, India beBeeDesktopSupport Full time ₹ 8,00,000 - ₹ 12,00,000

We are seeking a skilled Desktop Support Specialist to join our IT team in India.

Key Responsibilities
  • Provide technical support for desktop, laptop, and other end-user computing devices ensuring seamless working environments.
  • Troubleshoot hardware and software issues for users ensuring timely resolution.
  • Install configure and maintain operating systems and software applications.
  • Respond to user inquiries and issues via helpdesk tickets phone and in-person support.
  • Assist in the setup and deployment of new workstations and peripherals.
  • Maintain inventory of IT assets and ensure security compliance.
  • Document support processes and maintain knowledge base articles.
Requirements
  • 1-4 years of experience in desktop support or a related field.
  • Proficiency in Windows operating systems (Windows 10/11) and Mac OS.
  • Familiarity with Active Directory and user account management.
  • Experience with hardware troubleshooting and repair of PCs and peripherals.
  • Knowledge of networking concepts (TCP/IP DHCP DNS) and basic network troubleshooting.
  • Ability to communicate effectively with end-users and provide excellent customer service.
  • Relevant certifications such as CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate or equivalent are preferred.
Benefits

This role offers opportunities for career growth and development within our organization.

About Us

We strive to create a collaborative and supportive work environment that promotes teamwork and innovation.

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