Technology Support Specialist

Are you looking for a challenging role that combines technical support and security administration?

We are seeking an experienced IT professional to serve as the primary administrator for our internal IT infrastructure while establishing and enforcing comprehensive security policies.

This is a dual-role position that combines hands-on technical support with strategic security implementation, making it ideal for a technical professional who wants to impact both day-to-day operations and long-term security posture.

Key Responsibilities:

• IT Infrastructure & Support
• First-Level Technical Support: Provide immediate resolution for hardware, software, and network issues across all departments
• Desktop & Device Management: Administer employee workstations, laptops, mobile devices, and peripheral equipment
• Network Infrastructure: Manage internal networking components including switches, routers, and access points
• Microsoft Environment Administration:
• Manage Microsoft Entra ID (Azure AD) user accounts, groups, and permissions
• Administer SharePoint sites, document libraries, and collaboration spaces
• Oversee OneDrive deployment, storage policies, and file sharing protocols
• Handle Exchange Online mailbox management, distribution lists, and email security

Security & Compliance

• Firewall Management: Configure and maintain physical firewall policies and rules (experience with Sophos Firewall is preferred)
• Security Policy Development: Create, implement, and enforce comprehensive security policies across all systems and processes
• Asset & Software Management:
• Maintain accurate inventory of all IT assets
• Monitor and control software installations and licenses
• Implement endpoint protection and mobile device management (MDM) solutions
• Audit & Compliance Support:
• Participate in InfoSec audits and regulatory compliance assessments
• Ensure adherence to internal and external security standards (ISO 27001, SOC 2, etc.)
• Conduct regular access reviews and permission audits

Strategic & Educational Activities

• Cost Management: Assist in IT budget planning, license optimization, and vendor negotiations
• Security Training: Educate teams on security best practices, policies, and threat awareness
• Documentation:
• Maintain comprehensive documentation for all systems, processes, and security procedures
• Continuous Improvement:
• Stay current with security threats, technology trends, and industry best practices

Requirements

• Technical Skills -
• Experience: 3+ years in IT support and security administration
• Microsoft Ecosystem: Proven experience with Microsoft 365, Entra ID, SharePoint, and Exchange Online
• Network Security: Strong understanding of network protocols, firewalls, and security architectures
• Operating Systems: Proficiency in Windows (Server and Desktop), with Mac and Linux knowledge preferred
• Security Tools: Experience with endpoint protection, vulnerability scanning, and security monitoring tools

Certifications (Preferred) -

• Microsoft 365 Certified: Administrator Expert
• CompTIA Security+ or Network+
• Sophos Certified Engineer (highly preferred)
• CISSP, CISM, or similar security certifications

Soft Skills -

• Communication: Excellent verbal and written communication skills for technical and non-technical audiences
• Problem-Solving: Strong analytical and troubleshooting capabilities
• Project Management: Ability to manage multiple priorities and deadlines effectively
• Training & Mentoring: Comfortable conducting training sessions and creating educational materials
• Adaptability: Thrives in a fast-paced environment with evolving technology requirements

Benefits

• Competitive salary commensurate with experience
• Professional development opportunities and certification support
• Modern technology stack and tools
• Collaborative work environment with growth opportunities

What We Offer

A dynamic work environment with exciting challenges awaits the successful candidate. Apply today