IT Support Specialist

2 weeks ago

Lucknow, Uttar Pradesh, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Opportunity

We are seeking a skilled IT support professional to join our team. As an IT Support Specialist, you will be the primary point of contact for technical issues and ensure timely resolution while maintaining high customer satisfaction.

You will work closely with users, technical teams, and service management platforms to deliver seamless support across various IT functions.

Your key responsibilities will include:

  • Providing first-level technical support and resolving incidents efficiently.
  • Managing service requests, incidents, and changes using ITSM tools (e.g., ServiceNow).
  • Supporting user onboarding, access provisioning, and basic resource requests.
  • Monitoring system health and generating service performance reports.
  • Guiding users through self-service portals and support documentation.
  • Coordinating with escalation teams for complex issue resolution.
  • Ensuring compliance with SLAs and service quality standards.

To succeed in this role, you will need:

  • 2+ years of experience in IT service desk, help desk, or technical support.
  • Hands-on experience with cloud services support (preferably GCP).
  • Proficiency in ITIL framework and service management processes.
  • Strong troubleshooting skills in application and infrastructure support.
  • Familiarity with remote support tools and basic system monitoring.
  • Excellent communication and customer service skills.
  • Ability to manage multiple tickets and priorities simultaneously.
  • Bachelor's or Master's degree in a relevant field.

Benefits and Advantages

  • A fast-paced and collaborative work environment.
  • Opportunities to work with global teams and cutting-edge technologies.
  • Continuous learning and certification support.
  • Flexible work arrangements and a strong focus on work-life balance.

About This Role

This role is ideal for individuals who enjoy providing top-notch technical support and working in a dynamic team environment.

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