Tech Support Specialist

9 hours ago


Lucknow, Uttar Pradesh, India beBeeSupport Full time ₹ 6,88,685 - ₹ 14,95,110
Job Title: Tech Support SpecialistWe are seeking a skilled Tech Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our clients.Responsibilities include:
  • Maintaining high efficiency in handling escalated calls from the L1 team and resolving tickets within agreed SLA of ticket volume and time.
  • Ensuring positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases.
  • Updating worklogs and following shift for escalation process and process compliance.
  • Handling all queues efficiently and working towards case closure.
Key skills required include excellent communication skills, experience with mobility-related applications and desktop/general system issues, as well as troubleshooting expertise in Outlook, VPN, Citrix, VDI, and MS Office/O365. A background in telecommunications is an added advantage.

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