Customer Support Specialist

23 hours ago


Lucknow, Uttar Pradesh, India beBeeSupport Full time ₹ 43,20,000 - ₹ 86,40,000
Customer Support Specialist

We're seeking a skilled Customer Support Specialist to join our team. This role is perfect for someone who enjoys helping others and has a strong passion for delivering exceptional customer experiences.

In this position, you'll be responsible for providing top-notch support to our customers via tickets, email, and live chat. You'll also work closely with our development team to identify recurring issues and share feedback to improve our products.

To succeed in this role, you'll need to have a solid understanding of WordPress and WooCommerce, as well as excellent communication and troubleshooting skills. If you're a motivated individual who thrives in a fast-paced environment, we'd love to hear from you

Key Responsibilities:
  • Troubleshoot and resolve WordPress & WooCommerce issues with confidence.
  • Communicate clearly and patiently with customers via tickets, email, and live chat.
  • Identify recurring issues and share feedback with the development team to improve products.
Requirements:
  • Strong WordPress knowledge including troubleshooting, debugging, database management, and plugins.
  • Hands-on experience with WooCommerce.
Preferred Skills:
  • Familiarity with AI tools for smarter support.


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