Transformational Change Expert

5 hours ago

Pune, Maharashtra, India beBeeManagement Full time ₹ 1,50,00,000 - ₹ 2,01,00,000

Job Title Summary

\

We are looking for a skilled professional to oversee IT infrastructure, applications, and services changes. As a Change Manager, you will be responsible for implementing changes efficiently while minimizing risk to business operations.

\Main Responsibilities\
  • \
  • Lead the Change Advisory Board (CAB) process for IT change evaluation and approval\
  • Coordinate implementation activities across multiple technology domains\
  • Assess and categorize change requests based on risk, impact, and business priority\
  • Develop and maintain change management policies, procedures, and approval workflows\
  • Manage change implementation schedules and avoid conflicts\
  • Conduct Post Implementation Reviews (PIRs) to validate change success and capture lessons learned\
  • Collaborate with Release Management, Configuration Management, and Project teams for integrated delivery\
  • Monitor change success rates, lead times, and compliance metrics\
  • Establish relationships with stakeholders to understand change requirements and impacts\
  • Manage emergency change procedures and ensure rapid response capabilities\
  • Drive automation initiatives for change approval workflows and deployment processes\
    • \Nice-to-Have Skills\
      • \
      • ITIL Intermediate certification with focus on Change Control and Release Management\
      • ServiceNow Certified Application Developer (CAD) with Change Management expertise\
      • Change Management Professional (CMP) or similar organizational change certification\
      • Experience with DevOps, CI/CD pipelines, and infrastructure automation\
      • Knowledge of cloud migration change management and hybrid infrastructure\
      • Background in leading digital transformation change programs\
      • Experience with Lean Six Sigma methodologies for process optimization\
      • Understanding of business continuity planning and disaster recovery procedures\
        • \Qualifications\
          • \
          • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field\
          • Minimum 7+ years of hands-on experience in ITSM and IT Operations\
          • ITIL v4 Foundation certification (mandatory)\
          • Experience in deployment of Change Management process in ServiceNow\
          • Experience with enterprise-level Incident & Problem management processes\
          • Strong understanding of ITIL framework and best practices\
          • Proven track record in stakeholder management and cross-functional collaboration\
            • \Must-Have Skills\
              • \
              • Deep expertise in ITIL Change Management processes including CAB governance and change types\
              • Proven experience managing complex IT changes in enterprise environments\
              • Strong risk assessment and decision-making capabilities under tight timelines\
              • Excellent stakeholder management and communication skills\
              • Experience with change management tools and workflow automation (ServiceNow preferred)\
              • Understanding of release management, deployment procedures, and rollback strategies\
              • Knowledge of regulatory compliance requirements and audit readiness\
              • Analytical mindset with ability to interpret change metrics and drive process improvements\
                • ],

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