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Senior Regional Operations Manager
2 weeks ago
- Complete ownership of managing regional admin activities/operation & Admin Team
- Defining Scope and KPI's of Team members
- Communicate and co-ordinate with immediate management to develop strategic program and project goals
- Direct reporting to Zonal Admin Head on day to day activities, incident management etc.
- Monitoring and reporting of key project activities, plans and progresses
- Managing calls and discussions
- End to end Exam day and non exam day administrative activities management and Team coordination
- Ensuring zero incident on Exam day related to Admin Services
- Help in Recruitment, Training and talent development of Team Members
- Define and deploy control and Monitoring mechanism Admin Team within Region
- Training and development of Admin Team within Region
- Ensure Standardising of process at all Exam Venues
- Regional Vendor Management, Support Zonal Head in Finalising of contract, Vendor invoice
- Publish regular dashboard on Key performance parameters to Zonal Admin Head and Sr. Mgmt on need basis
- Central spoc for all Facility related matters at regional level
- Ensure SLA/SLC at Exam Venues
- Governance over ViDZ/LISP partners, regular meeting and closure of Audit points
- Contract management
- Help/support in Shortlisting prospective partner/venue identified by city head based on defined parameters within region
- Maintain and monitor legal compliances for all Venues
- Prepare and deploy contingency/BCP
- Surprise checks at exam Venues
- Handle crisis situation
- Coordinate and manage with Manpower agencies
- Conduct audit of Exam venues
- Any other duty assigned from time to time
- Good communication skills (written/verbal)
- Strong technical knowledge of Electrical Equipments
- Experienced in Soft services facility mgmt.
- Experience in Facility Operations and management
- Must have managed a team
- Experience in conflict management
- Willing to work, learn and perform under extreme pressure
- Willing to travel
- Good liasoning with Police and other local Govt. departments
- Aware of laws related to facility compliance and operations
- Vendor Management skills
- Open to take complete ownership, responsibility & accountability of assigned work
- Good computer knowledge (Microsoft Excel, Word, PowerPoint, etc)
- Professional Certifications, additional language knowledge, Strong analytical and logical understanding