Technical Support Engineer
1 month ago
Taboola is seeking a highly skilled Technical Support Engineer - Advertiser to join our team. As a Technical Support Engineer - Advertiser, you will be responsible for providing top-notch support to our advertisers, ensuring their technical issues are resolved in a timely manner.
Key Responsibilities:- Perform comprehensive troubleshooting and data discrepancy analysis to identify and resolve complex support issues.
- End-to-end ownership and management of assigned investigative cases to ensure they meet service agreement levels.
- Provide ongoing support and work closely with business teams throughout the company to address technical issues and improve processes.
- Engage in direct communication with advertisers to understand their issues, provide solutions, and ensure customer satisfaction.
- Advanced SQL skills and ability to write complex queries for data extraction and manipulation.
- Knowledge of database structures and API integration.
- Experience with Kusto Query Language (KQL) for data analysis in services like Azure Data Explorer.
- Strong problem-solving skills to diagnose and resolve technical issues.
- Ability to systematically approach problems and identify root causes.
- Fluent English and excellent customer-facing and communication skills.
- Strong interpersonal skills to manage customer interactions positively.
- 4+ years of experience in a technical support position, demonstrating strong problem-solving skills and the ability to resolve complex technical issues.
- Experience working in a multinational organization, showing an ability to collaborate with diverse teams across different regions.
- Background in the digital advertising industry, specifically with experience in DB360, Google Analytics, Google Tag Manager (GTM), and programmatic advertising.
Taboola is the world's leading content discovery platform, serving 360B recommendations to over 1B unique visitors each month on the web's most innovative publisher sites. Our team of ninja-like engineers and digital media experts has built the world's largest and most advanced discovery platform, providing personalized recommendations to users on many of the most visited websites on the internet.
We have offices in New York, Los Angeles, London, Berlin, Paris, Tel Aviv, New Delhi, São Paulo, Shanghai, Tokyo, and Bangkok. If you're passionate about delivering exceptional support and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity.
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