Senior Technical Support Specialist

6 days ago


Gurgaon, Haryana, India Salesforce Full time

The Senior Software Support Engineer is a highly skilled technical professional responsible for providing exceptional technical assistance and support to our customers. This role requires excellent communication skills, problem-solving abilities, and a deep understanding of the software ecosystem.

  1. Technical Support: Provide timely and effective technical assistance to customers through various communication channels.
  2. Critical Issue Resolution: Identify, analyze, and resolve complex technical issues in a swift and efficient manner.
  3. Training & Documentation: Develop and maintain technical documentation, training materials, and knowledge base articles to ensure consistent and accurate information.
  4. System Monitoring: Proactively monitor software systems, identify potential issues, and implement preventive measures to ensure optimal performance.
  5. Collaboration: Work closely with internal and external stakeholders, including sales, marketing, and product development teams, to ensure seamless communication and effective issue resolution.

The ideal candidate will possess strong technical knowledge, problem-solving skills, effective communication, and customer focus. If you are a highly motivated and detail-oriented individual with a passion for delivering exceptional technical support, we encourage you to apply for this exciting opportunity.

At GreyOrange, we are dedicated to providing world-class technical support to our customers. As a Senior Software Support Engineer, you will play a critical role in ensuring user satisfaction and resolving software-related issues. If you are a technical professional looking for a challenging and rewarding career, we invite you to join our team.



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