Product Support Engineer

4 weeks ago


Gurgaon, Haryana, India Leena AI Full time
Job Description

We are seeking a Product Support Engineer to join our team at Leena AI. As a Product Support Engineer, you will be responsible for providing exceptional technical support to our clients, addressing inquiries, troubleshooting, and resolving issues related to our virtual assistant products.

Key Responsibilities:
  • Provide high-quality technical support to clients, addressing inquiries, troubleshooting, and resolving issues related to our virtual assistant products.
  • Understand our products and their integration with client systems, offering technical guidance and support during implementation and use.
  • Use tools such as Postman to test and verify API calls, helping clients troubleshoot API integration issues.
  • Identify, analyze, and troubleshoot system configuration problems on the client side.
  • Collaborate with internal teams to escalate and resolve more complex issues.
  • Assist in managing communications and expectations with both internal and external stakeholders.
Requirements:
  • 2+ years of experience in a technical support or product support role, preferably within a SaaS or tech environment.
  • Strong understanding of API integrations and ability to test API calls using Postman or similar tools.
  • Basic knowledge of system configuration and common enterprise systems.
  • Excellent problem-solving skills with the ability to troubleshoot technical issues across a variety of environments.
  • Strong communication skills, with the ability to explain technical issues to non-technical stakeholders.
  • Experience with stakeholder management and issue escalation.
Preferred Qualifications:
  • Experience in the virtual assistant space or AI-powered solutions.
  • Familiarity with common enterprise integrations and API management platforms.

We are looking for a highly skilled and motivated individual to join our team. If you have a passion for technical support and a strong understanding of API integrations, we encourage you to apply for this exciting opportunity.


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