Salesforce Engineer
2 weeks ago
Role Summary: We're seeking a highly skilled Salesforce Engineer to join our Application Production Support technical team in the Moody's Analytics organization.
About the Job: As a Salesforce Engineer, you will be responsible for daily Production Support functions, ensuring that all incidents related to the supported applications are resolved in a timely manner. You will work closely with vendor resources, stakeholders, and agile teams to deliver high-quality solutions.
Key Responsibilities:
- Provide a superior customer experience in all interactions with stakeholders.
- Manage ticket inflow and work assignments for the team, providing daily reporting around the same.
- Coordinate with L1 business lead for prioritization of tasks.
- Lead the team in performing analysis in the identification and resolution of integrated data.
- Work with other teams in the resolution of issues that span multiple applications and/or platforms.
- Lead the service delivery of Release Management and Operational Support activities.
- Analyze highly complex application build, release, and deployment requirements and write technical specifications to design or redesign build, release, and deploy automation.
- Assist in the rollout and deployment of new product features, and deployment of applications via automation with configuration management tools.
- Provide up-to-date status to all stakeholders including senior management on incidents and requests across Salesforce Applications.
- Participate in project delivery and maintenance activities, project transition, and UAT to enhance individual knowledge and build on the knowledge required to support the application.
Requirements: To be successful in this role, you will require:
- Bachelor's or master's degree in computer science, software engineering, or a related field.
- 4+ years of experience in software development, Dev-Ops, and support role within the financial sector.
- Salesforce Administration, Platform App Builder, and Platform Developer 1 Certification.
- Apttus CPQ and financial force certification is a plus.
- Complete understanding of the standard policy, ownership, and implementation of the Event, Incident, Request, Problem, Release, and Knowledge Management disciplines for various Salesforce applications and third-party tools.
Working with Us: Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. We're taking action to create a workplace where each person can be their true selves, reach their full potential, and thrive on every level.
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