Salesforce Support Engineer 3

1 week ago


Gurgaon, Haryana, India MongoDB Full time

MongoDB is seeking a highly skilled Salesforce support engineer to join our team. In this role, you will be responsible for providing technical support to our customers and ensuring that our Salesforce platform is running smoothly.

Responsibilities:

  • Provide technical support to customers via phone, email, or chat.
  • Identify and resolve technical issues with our Salesforce platform.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Develop and implement process improvements to increase efficiency and effectiveness.
  • Stay up-to-date with the latest Salesforce features and technologies.

Requirements:

  • 5+ years of experience in a technical support role.
  • Excellent problem-solving and communication skills.
  • Strong knowledge of Salesforce features and technologies.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.


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