Salesforce Engineer

3 weeks ago


Gurgaon, Haryana, India Moody's Full time

Moody's is a global leader in integrated risk assessment, empowering organizations to make better decisions. We're seeking a skilled Salesforce Engineer to join our Application Production Support technical team in the Moody's Analytics organization.

The successful candidate will be responsible for daily Production Support functions, ensuring the stability and control of our Salesforce platform. This includes resolving incidents related to supported applications in a timely manner, working with vendor resources, stakeholders, and agile teams.

A successful candidate must be able to provide a superior customer experience, manage ticket inflow, and work assignments for the team. They will also coordinate with L1 business lead for prioritization of tasks, lead the team in performing analysis, and work with other teams to resolve issues that span multiple applications and/or platforms.

The ideal candidate will have a strong understanding of Salesforce Administration, Platform App Builder, and Platform Developer 1 Certification. Experience with data quality tools, DevOps tools, and ITIL aligned functions is also highly desirable.

Moody's is an equal opportunity employer, committed to diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Key Responsibilities:

  • Provide a superior customer experience in all interactions with stakeholders.
  • Manage ticket inflow and work assignments for the team.
  • Coordinate with L1 business lead for prioritization of tasks.
  • Lead the team in performing analysis and resolving integrated data issues.
  • Work with other teams to resolve issues that span multiple applications and/or platforms.
  • Lead the service delivery of Release Management and Operational Support activities.
  • Analyze complex application build, release, and deployment requirements.
  • Assist in the rollout and deployment of new product features.
  • Provide up-to-date status to all stakeholders on incidents and requests.
  • Participate in project delivery and maintenance activities.

Qualifications:

  • Bachelor's or master's degree in computer science, software engineering, or a related field.
  • 4+ years of experience in software development, Dev-Ops, and support roles within the financial sector.
  • Salesforce Administration, Platform App Builder, and Platform Developer 1 Certification.
  • Experience with data quality tools and DevOps tools.
  • ITIL aligned functions and operations management experience in a high availability environment.

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