Application Production Support Lead

2 weeks ago


Gurgaon, Haryana, India Publicis Sapient Full time
Job Title: Application Production Support Lead

Job Description:

We are seeking a skilled Application Production Support Lead to oversee and manage production support for our customer applications. The ideal candidate will have hands-on experience, leadership abilities, and expertise in application-level debugging, incident handling, and issue resolution.

Key Responsibilities:

* Provide 24x7 support for customer applications, ensuring high availability and performance
* Monitor application performance and system health, using appropriate tools and techniques
* Handle production incidents, including troubleshooting, root cause analysis, and resolution
* Act as the primary point of contact for all production support issues related to customer applications

Requirements:

* Bachelor's degree in Computer Science, Engineering, or a related field
* 6-9.5 years of hands-on experience in application production support
* Proven experience in application-level debugging and incident management
* Strong background in handling P1-P3 issues and managing multiple issues simultaneously

About Us:

At Publicis Sapient, we believe in creating a collaborative and inclusive work environment that allows our employees to grow and thrive. We offer a range of benefits, including flexible work arrangements, employee assistance programs, and opportunities for professional development.

Contact Us:

If you are a motivated and experienced professional looking for a new challenge, please submit your application. We look forward to hearing from you.

Publicis Sapient is an equal opportunities employer.

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