Bentley Application Support Specialist

1 month ago

Gurgaon, Haryana, India Hatch Full time
Job Summary

We are seeking a highly skilled Bentley Application Support Specialist to join our team at Hatch. As a key member of our IT department, you will be responsible for providing technical support for all enterprise systems and software components in a complex mission-critical environment.

Key Responsibilities
  • Provide technical support for all enterprise systems and software components in a complex mission-critical environment
  • Manage, support, and resolve complex software, vendor, and proprietary technical issues
  • Monitor applications, application servers, document and analyze problems, and publish maintenance schedules
  • Identify and resolve medium to highly complex production problems for support of applications
  • Perform regular security monitoring to identify any possible intrusions
  • Identify proactive solutions for recurring technology occurrences to benefit the business
  • Maintain system documentation
  • Maintain and provide infrastructure improvements to existing database applications
  • Maintain current knowledge of relevant technologies as assigned
  • Maintain SLA, system availability, capacity management and performance KPI
  • Collaborate and interact with various stakeholders including the ICT team
  • Work closely with application development teams and vendors to tune and troubleshoot applications
  • Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
  • Willing to work after hours as part of a global team
  • Lead and participate in efforts to develop and implement processes for application and system monitoring
  • Lead and participate in efforts to implement application updates to include upgrades, patches and new releases
  • Undertake integration between various systems using available API's and web services
  • Adhere to standards and processes for systems in Hatch
  • Responsible for the process from Development to Production release
Requirements
  • Minimum 3-5 years' experience in the Information Technology field
  • 3 years hands-on experience in application administration and operational systems support (day to day operations including installation, upgrade, configuration, trouble shooting, debugging, patching)
  • Experience with at least one of the following Design Tool platforms:
  • OpenPlant
  • Engineering Data Manager
  • Experience on failover, high availability, disaster recovery, business continuance
  • Experience in process automation, best practice approach, technology efficiency, and effectiveness
  • Experience with SQL query development databases
  • Exposure to any of the following enterprise systems: SAP, OpenText Content Server, Bentley ProjectWise, MS SharePoint
  • Exposure to Azure DevOps
What We Offer
  • Flexible work environment
  • Long term career development

We are an equal opportunity employer and welcome applications from diverse candidates. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.

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