Bentley Application Support Specialist

4 weeks ago

Gurgaon, Haryana, India Hatch Full time

Job Summary:

Hatch is seeking a highly motivated Bentley Application Support Specialist to join our Digital group in Gurgaon, India. As a key member of our team, you will provide technical support for all enterprise systems and software components in a complex mission-critical environment.

Key Responsibilities:

  • Provide technical support for all enterprise systems and software components in a complex mission-critical environment
  • Manage, support, and resolve complex software, vendor, and proprietary technical issues
  • Monitor applications, application servers, document and analyze problems, and publish maintenance schedules
  • Identify and resolve medium to highly complex production problems for support of applications
  • Perform regular security monitoring to identify any possible intrusions
  • Identify proactive solutions for recurring technology occurrences to benefit the business
  • Maintain system documentation
  • Maintain and provide infrastructure improvements to existing database applications
  • Maintain current knowledge of relevant technologies as assigned
  • Maintain SLA, system availability, capacity management and performance KPI
  • Collaborate and interact with various stakeholders including the ICT team
  • Work closely with application development teams and vendors to tune and troubleshoot applications
  • Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
  • Willing to work after hours as part of a global team
  • Lead and participate in efforts to develop and implement processes for application and system monitoring
  • Lead and participate in efforts to implement application updates to include upgrades, patches and new releases
  • Undertake integration between various systems using available API's and web services
  • Adhere to standards and processes for systems in Hatch
  • Responsible for the process from Development to Production release

Requirements:

  • Minimum 3-5 years' experience in the Information Technology field
  • 3 years hands-on experience in application administration and operational systems support (day to day operations including installation, upgrade, configuration, trouble shooting, debugging, patching)
  • Experience with at least one of the following Design Tool platforms:
  • OpenPlant
  • Engineering Data Manager
  • Experience on failover, high availability, disaster recovery, business continuance
  • Experience in process automation, best practice approach, technology efficiency, and effectiveness
  • Experience with SQL query development databases
  • Exposure to any of the following enterprise systems: SAP, OpenText Content Server, Bentley ProjectWise, MS SharePoint
  • Exposure to Azure DevOps

What We Offer:

  • Flexible work environment
  • Long term career development

Why Join Us:

  • Develop innovation partnerships
  • Think locally, work globally
  • Engage with people who make a difference

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