Application Support Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled Application Support Specialist to join our team at Virtusa. The successful candidate will be responsible for maintaining and improving the performance and availability of our web applications and platform.
Main Responsibilities
• Leading high-impact incident investigation and recovery in collaboration with various technology teams.
• Providing technical assistance in guiding the team for incident resolution.
• Leading continuous improvement of applications in collaboration with technology teams
• Ensuring non-functional requirements are covered as part of project lifecycle
• Regular review of changes impacting WI business and aligning required support
• Leading Problem management for Incident resolution
• Undertake support and maintenance activities to proactively identify and prevent potential issues within the specified portfolio of applications developing into high severity incidents.
• Liaison with other technology and operations team (Delivery, Unix, DBA, Network etc)
• Engagement in Disaster Recovery and BCP plans / processes.
• Proactively manage the applications through understanding current risks (functional, operational and capacity) and ensuring they are flagged appropriately
Requirements
• 3-6 years overall experience in IT
• Good knowledge in Oracle database concepts (19c), SQL statements (DML/DDL), query optimization, stored procedures, Triggers, & Functions
• Working experience in UNIX and Shell Scripting
• Knowledge of scheduling tools like Control-M
• Experience of best practices development methodologies, especially Agile
• Good analytical, problem-solving and documentation skills
Mandatory Skills
• AWS or similar cloud technologies
• Unix shell & PowerShell scripting
• Java/J2EE and C# applications
• SQL Server databases; well versed with database SQL queries and should be able to write medium to complex SQL queries
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