Application Production Support Lead
4 weeks ago
Your Impact:
- We are seeking a highly skilled and experienced Application Production Support Lead to oversee and manage the production support for our customer applications. This role requires hands-on experience, leadership abilities, and expertise in application-level debugging, incident handling, and issue resolution. The ideal candidate will handle a range of issues from P1 (Critical) to P3 (Low Priority) and manage multiple issues simultaneously in a fast-paced, support environment.
- Provide 24x7 support for customer applications, ensuring high availability and performance.
- Monitor application performance and system health, using appropriate tools and techniques.
- Handle production incidents, including troubleshooting, root cause analysis (RCA), and resolution.
- Act as the primary point of contact for all production support issues related to customer applications.
- Prioritize and manage incidents based on severity (P1-P3) and business impact.
- Coordinate with development teams for issue resolution and deploy fixes as required.
- Conduct detailed application-level debugging to identify and resolve issues.
- Analyze logs, trace files, and other diagnostic data to pinpoint problem areas.
- Implement and test fixes and patches in a timely manner.
- Perform in-depth root cause analysis for recurring issues and complex problems.
- Document findings and implement preventive measures to avoid future occurrences.
- Share RCA reports with relevant stakeholders and ensure learnings are incorporated into the application lifecycle.
- Handle escalations from junior team members and ensure timely resolution.
- Communicate effectively with stakeholders during high-impact incidents.
- Maintain detailed documentation of escalations, including actions taken and outcomes.
- Lead and mentor a team of production support engineers, providing guidance and support.
- Conduct regular training sessions and knowledge sharing to upskill team members.
- Ensure adherence to best practices and support processes.
- Identify and implement process improvements to enhance support efficiency and effectiveness.
- Develop and maintain support documentation, including incident reports, standard operating procedures, and knowledge base articles.
- Communicate clearly and effectively with stakeholders, including technical teams, management, and business users.
- Provide regular status updates and post-incident reviews.
- Participate in on-call rotations as required.
- Ensure compliance with ITIL and other relevant standards and frameworks
Your Skills & Experience:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 6-9.5 years of hands-on experience in application production support.
- Proven experience in application-level debugging and incident management.
- Strong background in handling P1-P3 issues and managing multiple issues simultaneously.
- Trade Surveillance Prod Support
- Capital Markets domain experience is a must and Surveillance domain is good to have.
- Role aim is to respond to support requests, by email, chat, or call.
- Communicate with end users to obtain support details.
- Use ServiceNow to create, maintain and close incidents, problems.
- Understanding and follow service management and change management processes.
- Understand how to use and deploy using Jenkins.
- Perform updates to process documents in response to support incidents. Engage external teams, and external vendors to resolve technology and business issues.
- Generate queries using SQL and No-SQL to help resolve incidents.
- Understand basic networking, internet protocols and encryption.
- Exposure to Java or Python.
- KX exposure and time series database exposure.
- Ability to provide status reports / and share information in standup.
A Tip from the Hiring Manager: Join the team to sharpen your skills and expand your collaborative methods. Make an impact on our clients and their businesses directly through your work
Additional Information
- Gender Neutral Policy
- 18 paid holidays throughout the year
- Generous parental leave and new parent transition program
- Flexible work arrangements
- Employee Assistance Programs to help you in wellness and well being
-
Application Production Support Lead
3 weeks ago
Gurgaon, Haryana, India Publicis Sapient Full timeJob Title: Application Production Support LeadJob Description:We are seeking a skilled Application Production Support Lead to oversee and manage production support for our customer applications. The ideal candidate will have hands-on experience, leadership abilities, and expertise in application-level debugging, incident handling, and issue resolution.Key...
-
Application Production Support Lead
2 weeks ago
Gurgaon, Haryana, India Publicis Sapient Full timeAbout the RoleWe are seeking an experienced Application Production Support Lead to oversee and manage the production support for our customer applications.The ideal candidate will have hands-on experience, leadership abilities, and expertise in application-level debugging, incident handling, and issue resolution.Provide 24x7 support for customer...
-
Application Production Support Lead
4 weeks ago
Gurgaon, Haryana, India Publicis Sapient Full timeJob DescriptionYour Impact:We are seeking a highly skilled and experienced Application Production Support Lead to oversee and manage the production support for our customer applications. This role requires hands-on experience, leadership abilities, and expertise in application-level debugging, incident handling, and issue resolution.Provide 24x7 support for...
-
Application Support Lead
3 weeks ago
Gurgaon, Haryana, India Publicis Sapient Full timeKey Responsibilities: As a highly skilled Application Support Lead - Systems Management, you will oversee and manage the production support for our customer applications. This role requires hands-on experience, leadership abilities, and expertise in application-level debugging, incident handling, and issue resolution. Key Qualifications: Bachelor's degree...
-
Application Support Specialist
3 weeks ago
Gurgaon, Haryana, India Virtusa Full timeJob Title: Application Support SpecialistJob SummaryWe are seeking an experienced Application Support Specialist to join our team at Virtusa. In this role, you will be responsible for maintaining and improving the performance and availability of our clients' web applications and platform.Key ResponsibilitiesMaintaining and improving the performance and...
-
Application Support Specialist
4 weeks ago
Gurgaon, Haryana, India Virtusa Full timeJob Summary We are seeking a highly skilled Application Support Specialist to join our team at Virtusa. The successful candidate will be responsible for maintaining and improving the performance and availability of our web applications and platform. Main Responsibilities • Leading high-impact incident investigation and recovery in collaboration with...
-
Application Support Specialist
4 weeks ago
Gurgaon, Haryana, India Virtusa Full timeJob Summary We are seeking a highly skilled Application Support Specialist to join our team at Virtusa. The successful candidate will be responsible for maintaining and improving the performance and availability of our web applications and platform. This role requires strong technical skills, excellent problem-solving abilities, and effective communication...
-
Bentley Civil Application Support Specialist
4 weeks ago
Gurgaon, Haryana, India Hatch Full timeJob DescriptionAs a key member of our team at Hatch, we are seeking a highly skilled Civil Design Application Support Specialist to join our ranks. In this role, you will be responsible for providing technical support for OpenRoads Designer and related products, working closely with our application development lead and ProjectWise managed workspaces lead to...
-
Bentley Application Support Specialist
1 month ago
Gurgaon, Haryana, India Hatch Full timeJob SummaryWe are seeking a highly skilled Bentley Application Support Specialist to join our team at Hatch. As a key member of our IT department, you will be responsible for providing technical support for all enterprise systems and software components in a complex mission-critical environment.Key ResponsibilitiesProvide technical support for all enterprise...
-
Salesforce Engineer
2 weeks ago
Gurgaon, Haryana, India Moody's Full timeRole Summary: We're seeking a highly skilled Salesforce Engineer to join our Application Production Support technical team in the Moody's Analytics organization.About the Job: As a Salesforce Engineer, you will be responsible for daily Production Support functions, ensuring that all incidents related to the supported applications are resolved in a timely...
-
Civil Design Application Support Specialist
3 weeks ago
Gurgaon, Haryana, India Hatch Full timeRequisition ID: 92425 Job Category: Information Technology Job Overview: At Hatch, we are seeking a highly skilled Civil Design Application Support Specialist to join our Digital group in Gurugram, India. About the Role: We are looking for an exceptional individual to provide application-level technical support for OpenRoads Designer and related products....
-
Application Support Specialist
3 weeks ago
Gurgaon, Haryana, India Virtusa Full timeJob SummaryWe are seeking a highly skilled Application Support Specialist to join our team at Virtusa. The successful candidate will be responsible for maintaining and improving the performance and availability of all client web applications and platforms.Main Responsibilities* Lead high-impact incident investigation and recovery in collaboration with...
-
Bentley Civil Application Support Specialist
4 weeks ago
Gurgaon, Haryana, India Hatch Full timeJob SummaryHatch is seeking a highly skilled Bentley Civil Application Support Specialist to join our Digital group in Gurgaon, India. As a key member of our team, you will provide technical software support for OpenRoads and OpenRail, ensuring seamless operation of our applications and systems.Key ResponsibilitiesProvide application-level technical support...
-
Bentley Civil Application Support Specialist
3 weeks ago
Gurgaon, Haryana, India Hatch Full timeJob Title: Bentley Civil Application Support SpecialistAs a Bentley Civil Application Support Specialist, you will be responsible for providing technical support for OpenRoads Designer and related products.Work with the application development lead and the ProjectWise managed workspaces lead to assist in the development, maintenance, and testing of...
-
Product Support Specialist
1 month ago
Gurgaon, Haryana, India Leena AI Full timeAbout Leena AIWe are a leading SaaS company specializing in creating innovative virtual assistants for enterprise organizations. Our solutions integrate with various client-side systems, including HRMS, IT directories, and more.Job SummaryWe are seeking a Product Support Agent with a technical background to join our team and provide exceptional support to...
-
Salesforce Developer
3 weeks ago
Gurgaon, Haryana, India Moody's Full timeMoody's is a global integrated risk assessment firm that empowers organizations to make better decisions.As a Production Support Engineer for Salesforce Applications, you will be responsible for daily Production Support functions, work on and ensure that all incidents related to the supported applications are resolved in a timely manner.This role is part...
-
Civil Application Support Specialist
4 weeks ago
Gurgaon, Haryana, India Hatch Full timeJob SummaryWe are seeking a highly skilled Civil Application Support Specialist to join our team at Hatch. As a key member of our infrastructure team, you will provide technical support for OpenRoads Designer and related products, working closely with our application development lead and ProjectWise managed workspaces lead to ensure seamless integration and...
-
Bentley Application Support Specialist
2 weeks ago
Gurgaon, Haryana, India Hatch Full timeAbout the RoleWe are currently seeking a highly motivated and experienced Bentley Application Support Specialist (OpenPlant) to join our Digital group in Gurgaon, India.Key ResponsibilitiesProvide technical support for all enterprise systems and software components in a complex mission-critical environmentManage, support, and resolve complex software,...
-
Application Security Lead
3 weeks ago
Gurgaon, Haryana, India Egon Zehnder Full timeJoin the Application Security Team at Egon ZehnderEgon Zehnder is seeking an experienced Application Security Lead to join our team in Gurgaon, India. As a key member of our Digital IT team, you will be responsible for ensuring the security of our software applications and collaborating with the Application Development team to implement robust security...
-
Application Security Lead
3 weeks ago
Gurgaon, Haryana, India Egon Zehnder Full timeJob Title: Application Security LeadAt Egon Zehnder, we're looking for a seasoned Application Security Lead to join our Digital-IT team. As a key member of our security team, you'll work closely with our Application Development team to ensure that our software applications meet the highest security standards. Your expertise in risk management, security...