IT Support Specialist

4 weeks ago


Bengaluru, Karnataka, India Nexthire Full time
Job Title: IT Support and Helpdesk L2 Admin

Company: SA Tech

Location: Bangalore

Experience: 3.5 Years

Work Mode: Work from Office (WFO)

Work Days: 5 Days per Week

Job Overview: The IT Support and Helpdesk L2 Admin is responsible for providing advanced technical support and troubleshooting for IT-related issues. This role involves handling escalated support requests, maintaining IT systems, and ensuring smooth operation of IT services.

Key Responsibilities:
  • Technical Support:
    • Provide Level 2 support for hardware, software, and network issues.
    • Troubleshoot and resolve complex technical problems escalated from Level 1 support.
    • Assist with the installation, configuration, and maintenance of IT equipment and software.
  • System Administration:
    • Perform sysadmin activities such as scheduling overnight backups and maintaining system updates.
    • Manage user accounts, permissions, and access controls.
    • Ensure the security and integrity of IT systems through regular monitoring and updates.
  • Incident and Problem Management:
    • Document and track incidents and resolutions in the ticketing system.
    • Provide updates and maintain knowledge bases for common issues and solutions.
    • Collaborate with Level 3 support and other IT teams to resolve complex issues.
  • Customer Service:
    • Deliver excellent customer service by promptly addressing and resolving support requests.
    • Provide training and guidance to end-users on IT systems and best practices.
    • Communicate effectively with users to understand their needs and provide appropriate solutions.
  • Continuous Improvement:
    • Suggest and implement improvements in IT support processes and procedures.
    • Stay updated with the latest IT trends and technologies to enhance support capabilities.
    Qualifications:
    • Proven experience in IT support or a similar role.
    • Strong knowledge of IT systems, hardware, and software.
    • Excellent problem-solving and troubleshooting skills.
    • Ability to work independently and as part of a team.
    • Strong communication and customer service skills.
    About SA Tech:

SA Tech is a leading IT consulting and services company, specializing in delivering cutting-edge technology solutions to global clients. With a strong focus on IT infrastructure, SA Tech helps businesses achieve operational excellence through innovative solutions, exceptional service delivery, and a customer-centric approach. Our teams are committed to providing high-quality IT services, ensuring business continuity, and fostering long-term partnerships.


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