Customer Experience Specialist

3 hours ago


Anand, Gujarat, India beBeeCustomer Full time ₹ 5 - ₹ 8
Job Title: Customer Experience Specialist

Delivering exceptional customer service is at the heart of every interaction in this role.

Responsibilities:

  • Respond to customer inquiries via phone, email, and chat with a positive attitude.
  • Resolve issues efficiently while maintaining professionalism.
  • Provide accurate information using the right tools and resources.
  • Document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.
  • Collaborate with internal teams to ensure customer satisfaction.
  • Escalate unresolved issues to the appropriate departments as necessary.

Requirements:

  • Proven customer support or client service experience is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong problem-solving skills and attention to detail.

This role offers an exciting opportunity to make a meaningful impact on customer satisfaction.



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