Customer Experience Specialist

22 hours ago

Anand, Gujarat, India beBeeService Full time ₹ 9,00,000 - ₹ 12,00,000
Customer Service Representative

Job Overview:

We are seeking a dedicated and detail-oriented customer service professional to handle customer inquiries, manage orders, and coordinate logistics. In this role, you will be the primary point of contact for our customers, ensuring a positive experience from their first interaction to their final satisfaction.

Main Responsibilities:

  • Customer Support: Respond promptly and professionally to customer inquiries via email and other communication channels. Manage and resolve issues related to lost packages, damaged products, and incorrect orders.
  • Order Management: Process and manage customer orders on our website platform, including handling returns, exchanges, and refunds.
  • Logistics Coordination: Act as the main point of contact for shipping vendors. Work with them to track down and resolve delivery issues efficiently.
  • Problem Resolution: Proactively identify and resolve potential issues before they escalate, ensuring a smooth and hassle-free customer experience.
  • Communication: Maintain clear, concise, and empathetic communication with customers at all times.
  • Documentation: Accurately document all customer interactions and resolutions.

Requirements:

  • Bachelor's Degree: Required
  • E-commerce Operations Experience: 1-2 years of proven experience working in an e-commerce operations role
  • Attention to Detail: Strong attention to detail and accuracy
  • Organizational Skills: Excellent organizational and time-management skills
  • Teamwork: Ability to work independently and as part of a team
  • Language Skills: Fluent in written and spoken English

About the Company:

Our company is a skincare brand specializing in body care, aiming to bring face-grade skincare and plant-based formulations to address specific body concerns.

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