
Customer Experience Specialist
3 days ago
Customer Service Representative Job Overview
We are seeking a highly skilled and customer-focused individual to fill this role.
You will be the initial point of contact for clients, providing exceptional support and ensuring a positive customer experience.
Key Responsibilities:
- Provide primary support for clients via phone, email, and chat.
- Respond promptly to inquiries and offer accurate information about products and services.
- Resolve customer complaints efficiently while maintaining a positive customer experience.
- Maintain detailed records of client interactions and transactions.
- Elevate complex issues to the appropriate department while ensuring timely resolution.
- Build and maintain strong relationships with clients by understanding their needs.
- Meet performance metrics related to response time, customer satisfaction, and issue resolution.
- Stay up-to-date on company products and services to assist clients effectively.
Qualifications:
- Bachelor's degree or equivalent experience is preferred.
- 1–3 years of experience in customer service.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency with CRM systems and ticketing tools.
- Ability to work in a fast-paced environment and manage multiple tasks.
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