Customer Experience Specialist

We are seeking an experienced CX Solutions Specialist to enhance our customer experience.Key Responsibilities:Provide expertise in Genesys Cloud, AWS Connect, and CX UI/UX capabilities.Optimize customer journeys through innovative UI/UX solutions and process improvements.Map, analyse, and improve customer journeys using insights and data.Requirements:Strong...

Job OverviewWe are seeking a highly motivated and detail-oriented individual to join our team as a customer support specialist. As a key member of our operations team, you will be responsible for providing exceptional customer service, ensuring timely and effective resolution of customer inquiries, and collaborating with cross-functional teams to streamline...

The Voice of Customer Specialist is a key role in leading customer-centric initiatives.Key Responsibilities:Design and implement customer experience programs across various departmentsAnalyze feedback data to identify trends and areas for improvementDevelop relationships with stakeholders to ensure successful program executionRequirements:Strong...

Delivering Exceptional Customer ExperiencesIn today's fast-paced market, providing exceptional customer experiences is crucial for any business. At Troovy, we're committed to making healthy snacking fun, tasty, and accessible for kids and families.Our team is dedicated to reimagining what kids' food can look like in India. We're passionate about developing...

Customer Service Representative Job OverviewWe are seeking a highly skilled and customer-focused individual to fill this role.You will be the initial point of contact for clients, providing exceptional support and ensuring a positive customer experience.Key Responsibilities:Provide primary support for clients via phone, email, and chat.Respond promptly to...

Customer Service RepresentativeJob Overview:We are seeking a dedicated and detail-oriented customer service professional to handle customer inquiries, manage orders, and coordinate logistics. In this role, you will be the primary point of contact for our customers, ensuring a positive experience from their first interaction to their final satisfaction.Main...

About the Role: We are seeking a proactive professional to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. Key Responsibilities: Contact customers to resolve...

Job Opportunity: Retention and Accounts SpecialistWe are seeking a proactive customer retention specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will...

Customer Experience InternshipWe are seeking a talented and detail-oriented individual to join our team as a Customer Experience Intern. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive exceptional service through prompt and professional communication.Responsibilities:Manage and respond to all...

We are seeking a proactive and experienced Team Lead to manage day-to-day operations. The ideal candidate will ensure high service levels, coach team members, and drive process improvements to enhance customer satisfaction.Key Responsibilities:Monitor daily volumes, response times, and customer satisfaction metrics (CSAT, FCR, AHT, etc.).Manage Email and...