Customer Experience Manager

22 hours ago


Anand, Gujarat, India beBeeRetention Full time US$ 40,000 - US$ 80,000

Job Opportunity: Retention and Accounts Specialist

We are seeking a proactive customer retention specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.

This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.

Duties:

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on conversion rates from trials to purchases, accounts suspended due to non-response, and other key performance indicators.

Requirements:

  • Proficient in Microsoft Excel software.
  • Familiarity with Microsoft Word.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem-solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems like Salesforce.
  • Experience in Zendesk.

About Our Company Culture

We foster progressive culture, creativity, and a flexible work environment. We use cutting-edge technologies to keep ourselves ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence define our company culture.



  • Anand, Gujarat, India beBeeCustomer Full time ₹ 1,20,000 - ₹ 1,50,000

    We're seeking a skilled professional to deliver exceptional customer experiences and drive business success.The ideal candidate will be adept at handling customer inquiries, providing effective solutions, and ensuring high levels of customer satisfaction.Key Responsibilities:Customer Support: Handle customer inquiries promptly and provide effective...


  • Anand, Gujarat, India beBeeService Full time ₹ 9,00,000 - ₹ 12,00,000

    Customer Service RepresentativeJob Overview:We are seeking a dedicated and detail-oriented customer service professional to handle customer inquiries, manage orders, and coordinate logistics. In this role, you will be the primary point of contact for our customers, ensuring a positive experience from their first interaction to their final satisfaction.Main...


  • Anand, Gujarat, India beBeeCustomerExperience Full time ₹ 8,00,000 - ₹ 12,00,000

    Customer Experience InternshipWe are seeking a talented and detail-oriented individual to join our team as a Customer Experience Intern. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive exceptional service through prompt and professional communication.Responsibilities:Manage and respond to all...


  • Anand, Gujarat, India beBeeTeamlead Full time ₹ 8,00,000 - ₹ 15,00,000

    We are seeking a proactive and experienced Team Lead to manage day-to-day operations. The ideal candidate will ensure high service levels, coach team members, and drive process improvements to enhance customer satisfaction.Key Responsibilities:Monitor daily volumes, response times, and customer satisfaction metrics (CSAT, FCR, AHT, etc.).Manage Email and...


  • Anand, Gujarat, India beBeeCustomerService Full time US$ 15,000 - US$ 30,000

    Customer Service Representative Job OverviewWe are seeking a highly skilled and customer-focused individual to fill this role.You will be the initial point of contact for clients, providing exceptional support and ensuring a positive customer experience.Key Responsibilities:Provide primary support for clients via phone, email, and chat.Respond promptly to...


  • Anand, Gujarat, India beBeeSpecialist Full time ₹ 90,000 - ₹ 1,20,000

    Job OverviewWe are seeking a highly motivated and detail-oriented individual to join our team as a customer support specialist. As a key member of our operations team, you will be responsible for providing exceptional customer service, ensuring timely and effective resolution of customer inquiries, and collaborating with cross-functional teams to streamline...


  • Anand, Gujarat, India beBeeManager Full time ₹ 15,00,000 - ₹ 25,00,000

    Customer Support Manager RoleWe are seeking an exceptional Customer Support Manager to lead our team of customer support representatives. As a key member of our organization, you will be responsible for driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a...


  • Anand, Gujarat, India beBeeCustomerCentric Full time ₹ 8,00,000 - ₹ 15,00,000

    The Voice of Customer Specialist is a key role in leading customer-centric initiatives.Key Responsibilities:Design and implement customer experience programs across various departmentsAnalyze feedback data to identify trends and areas for improvementDevelop relationships with stakeholders to ensure successful program executionRequirements:Strong...


  • Anand, Gujarat, India beBeeEcommerce Full time ₹ 22,00,000 - ₹ 35,00,000

    Site MerchandiserThis is a dynamic and strategic role responsible for optimizing onsite customer experiences, managing merchandising content, and driving engagement through strategic design and execution.The ideal candidate will have a strong understanding of e-commerce trends, customer behavior analytics, and content management systems with a passion for...


  • Anand, Gujarat, India beBeeGuestRelations Full time ₹ 15,00,000 - ₹ 25,00,000

    As a Guest Relations Manager, you will be responsible for overseeing the day-to-day operations and creating a welcoming environment for high-profile guests.Key ResponsibilitiesReview daily operations to identify areas for improvement.Develop and implement strategies to enhance the guest experience.Collaborate with internal teams to ensure seamless execution...