Client Success Executive
4 weeks ago
Job Title
Account Growth Specialist
Job Type
Full-time
Salary
$150,000 per annum, depending on experience.
Location
Aelum Consulting offices
Job Description
As an Account Growth Specialist at Aelum Consulting, you will be responsible for managing and growing relationships with clients who use our ServiceNow platform. Your primary goal will be to ensure client satisfaction, drive adoption, and identify opportunities for expansion and upselling within the existing client base.
Key Responsibilities
- Build and maintain strong relationships with key clients who are using the ServiceNow platform.
- Understand their business goals, challenges, and objectives, and identify opportunities to align the ServiceNow solution with their needs.
- Identify opportunities to expand the usage of the ServiceNow platform within the client organization.
- Upsell additional products, modules, or services to drive revenue growth.
- Collaborate with the sales team to develop account strategies and execute on them.
- Act as the primary point of contact for clients, ensuring their satisfaction with the ServiceNow platform and services.
- Proactively address any issues or concerns and work towards their resolution.
- Regularly conduct client meetings to review performance, address questions, and provide insights on how to maximize the value of ServiceNow.
Requirements
To succeed in this role, you will need:
- A deep understanding of the ServiceNow platform and its capabilities.
- Excellent communication and interpersonal skills.
- Ability to build strong relationships with clients and internal stakeholders.
- Strong analytical and problem-solving skills.
- Experience working in a similar role, preferably in the IT service management industry.
Benefits
As an employee of Aelum Consulting, you can expect a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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