Client Success Director

3 days ago


Bengaluru, Karnataka, India Anakin (YC S21) Full time
About the Role

We are seeking an experienced Client Success Director to lead our team of Account Managers in delivering exceptional client experiences. The ideal candidate will have a strong track record of driving business growth, developing strategic plans, and managing cross-functional teams.

Key Responsibilities:

  • Team Leadership: Manage a team of 10-15 Account Managers, providing guidance, support, and resources to ensure successful client outcomes.
  • Client Strategy: Develop and implement account growth and development strategies, identifying opportunities for business expansion and relationship enhancement.
  • Project Management: Oversee project delivery, ensuring timely completion, quality standards, and customer satisfaction.
  • Risk Management: Identify, assess, and mitigate project risks, preventing escalations and ensuring smooth operations.
  • Collaboration: Foster strong relationships with internal stakeholders, including Engineering, Data Quality, and IT Services, to drive project success.

Analytical & Decision-Making Skills:

  • Strategic Planning: Develop and articulate strategic recommendations based on rigorous data analysis, driving business growth and customer satisfaction.
  • Problem-Solving: Apply industry-standard Lean and Six Sigma methodologies to identify and resolve complex issues, ensuring customer delight.
  • Critical Thinking: Make informed decisions, prioritizing relationships, negotiating with customers, and overcoming obstacles to deliver successful projects.

Qualifications:

  • Experience: Minimum 10+ years of professional experience in consulting, data analytics, or related fields.
  • Skillset: Strong problem-solving, analytical, and critical thinking skills, with the ability to develop strategic recommendations and drive business growth.
  • Educational Background: Bachelor's Degree from a top-tier Engineering or Business college.

Salary: $150,000 - $200,000 per year, depending on experience and qualifications.



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