Optimizing Workforce Performance

7 hours ago

Bengaluru, Karnataka, India beBeeWorkforce Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

The Workforce Manager is a strategic role that requires a deep understanding of workforce management principles and practices. This professional is responsible for leading and managing a team focused on optimizing workforce resources to meet business objectives, ensuring efficient operations and cost-effectiveness.

This involves forecasting staffing needs, creating schedules, managing real-time performance, and analyzing data to improve efficiency and service levels.

Required Skills and Qualifications

Education: MBA in Business Administration or Equivalent

CORE RESPONSIBILITIES:

  1. Strategic Planning: Develop and implement workforce strategies, including forecasting, scheduling, and resource allocation, to align with business goals.
  2. Forecasting and Scheduling: Utilize historical data and trends to accurately forecast staffing needs, create efficient schedules, and manage time-off requests.
  3. Real-time Management: Monitor and manage real-time performance, adjust staffing levels, and ensure service level agreements are met.
  4. Performance Analysis: Analyze workforce data, identify areas for improvement, and implement strategies to optimize efficiency, productivity, and cost management.
  5. Team Leadership: Manage, coach, and develop a team of workforce analysts, providing guidance and support to achieve performance goals.
  6. System Management: Oversee the WFM system, ensuring it's properly configured and maintained, and work with vendors for system upgrades and support.
  7. Compliance: Ensure compliance with labor laws and company policies related to workforce.
  8. Stakeholder Communication: Effectively communicate with stakeholders, including operations teams and senior management, regarding workforce performance and strategies.

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