Workforce Optimization Expert

2 days ago

Bengaluru, Karnataka, India beBeeManagement Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title:

Workforce Management Director

Job Description

Randstad Enterprise Group, a leading provider of talent advisory infrastructure, seeks a seasoned Workforce Management Director to drive solutions and strategies that maximize efficiency and maintain employee and customer satisfaction.

You will lead a team of Managers, Analysts, Schedulers and Real-time Coordinators supporting global operations across multiple clients and verticals. In close partnership with Operations teams, you will leverage your subject matter expertise in metrics, reporting and data analysis to determine the best use of time, people, and systems to meet business needs.

The successful candidate will have a strong understanding of workforce management tools and software, excellent analytical and problem-solving skills, and the ability to develop and implement workforce management strategies that align with business goals.

Key Responsibilities:
  • Analyze historical data and trends to forecast staffing needs, ensuring alignment with client requirements and SLAs.
  • Collaborate with senior management and clients to create long-term workforce plans that support business growth and scalability.
  • Lead, mentor, and develop a team of workforce analysts and Business Intelligence analysts.
  • Foster a culture of continuous improvement, encouraging innovation in workforce management practices.
Requirements:

Bachelor's degree in Business, Operations Management, or a related field. Master's degree preferred.

A minimum of 15 years of experience in workforce management, with at least 6 years in a leadership role within a BPO environment, with a focus on workflow and staffing.

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