
Operations Director
2 days ago
Job Summary:
We are seeking a strategic and innovative Director, Workforce Management to lead our team in driving solutions that maximize efficiency and maintain employee and customer satisfaction.
The successful candidate will have expertise in metrics, reporting, and data analysis to determine the best use of time, people, and systems to meet business needs.
In close partnership with operations teams, you will leverage your subject matter expertise to create long-term workforce plans that support business growth and scalability.
Key Responsibilities:
- Develop and implement workforce management strategies to achieve business objectives.
- Analyze historical data and trends to forecast staffing needs, ensuring alignment with client requirements and service level agreements.
- Collaborate with senior management and clients to create long-term workforce plans that support business growth and scalability.
- Lead, mentor, and develop a team of workforce analysts and Business Intelligence analysts.
- Forecast staffing requirements based on historical data and predictive analytics.
- Foster a culture of continuous improvement, encouraging innovation in workforce management practices.
- Ensure efficient scheduling of staff to meet forecasted demand while optimizing labor costs and ensuring compliance with labor laws.
- Implement and maintain workforce management tools and software to streamline forecasting and scheduling processes.
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