
Optimizing Workforce Resources
2 days ago
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Job Summary: As a Workforce Optimization Leader, you will be responsible for leading and managing a team focused on optimizing workforce resources to meet business objectives. You will develop and implement strategies to align with business goals, monitor and manage real-time performance, adjust staffing levels, and ensure service level agreements are met.
">Key Responsibilities:
- Develop and implement workforce strategies, including forecasting, scheduling, and resource allocation, to align with business goals.
- Forecasting and Scheduling: Utilize historical data and trends to accurately forecast staffing needs, create efficient schedules, and manage time-off requests.
- Real-time Management: Monitor and manage real-time performance, adjust staffing levels, and ensure service level agreements are met.
- Performance Analysis: Analyse workforce data, identify areas for improvement, and implement strategies to optimize efficiency, productivity, and cost management.
- Team Leadership: Manage, coach, and develop a team of workforce analysts, providing guidance and support to achieve performance goals.
- System Management: Oversee the WFM system, ensuring it's properly configured and maintained, and work with vendors for system upgrades and support.
- Compliance: Ensure compliance with labor laws and company policies related to workforce.
- Stakeholder Communication: Effectively communicate with stakeholders, including operations teams and senior management, regarding workforce performance and strategies.
Requirements:
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proficiency in workforce management software and tools
- Ability to lead and motivate a team
- Understanding of workforce management principles and best practices
- Experience in forecasting, scheduling, and performance management
- Ability to translate data into actionable insights
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