Optimizing Workforce Resources

2 days ago


Bengaluru, Karnataka, India beBeeStrategist Full time ₹ 1,20,00,000 - ₹ 2,00,00,000
Job Title: Workforce Optimization Leader
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Job Summary: As a Workforce Optimization Leader, you will be responsible for leading and managing a team focused on optimizing workforce resources to meet business objectives. You will develop and implement strategies to align with business goals, monitor and manage real-time performance, adjust staffing levels, and ensure service level agreements are met.

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Key Responsibilities:

  1. Develop and implement workforce strategies, including forecasting, scheduling, and resource allocation, to align with business goals.
  2. Forecasting and Scheduling: Utilize historical data and trends to accurately forecast staffing needs, create efficient schedules, and manage time-off requests.
  3. Real-time Management: Monitor and manage real-time performance, adjust staffing levels, and ensure service level agreements are met.
  4. Performance Analysis: Analyse workforce data, identify areas for improvement, and implement strategies to optimize efficiency, productivity, and cost management.
  5. Team Leadership: Manage, coach, and develop a team of workforce analysts, providing guidance and support to achieve performance goals.
  6. System Management: Oversee the WFM system, ensuring it's properly configured and maintained, and work with vendors for system upgrades and support.
  7. Compliance: Ensure compliance with labor laws and company policies related to workforce.
  8. Stakeholder Communication: Effectively communicate with stakeholders, including operations teams and senior management, regarding workforce performance and strategies.

Requirements:

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Proficiency in workforce management software and tools
  • Ability to lead and motivate a team
  • Understanding of workforce management principles and best practices
  • Experience in forecasting, scheduling, and performance management
  • Ability to translate data into actionable insights


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