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Workforce Planning Strategist
3 weeks ago
- Develop and implement comprehensive workforce planning strategies that align with business objectives.
- Manage forecasting, capacity planning, and scheduling processes to ensure optimal staffing levels.
- Monitor real-time adherence, shrinkage, and service levels across business units.
- Analyze trends, create reports, and recommend strategies for improving productivity and efficiency.
- Ensure compliance with workforce management processes and best practices.
- Collaborate with operations and leadership teams to provide actionable insights on performance and resource utilization.
- 5+ years of experience in Workforce Management within a BPO / shared services / large-scale operations environment.
- Strong expertise in forecasting, capacity planning, scheduling, and real-time monitoring.
- Proficiency in WFM tools and MS Excel (advanced level preferred).
- Excellent analytical, problem-solving, and communication skills.
- Ability to collaborate effectively with stakeholders and lead process improvements.
- Prominent role in shaping workforce planning strategies to drive business growth.
- Opportunity to work with a high-performing team in a dynamic and innovative environment.
- Professional development through training and mentorship programs.
- A competitive compensation package and benefits program.
