Senior Workforce Planning Manager

12 hours ago

Bengaluru, Karnataka, India beBeeWorkforce Full time ₹ 20,00,000 - ₹ 25,00,000
Workforce Planning Manager

We are seeking a seasoned Workforce Planning Manager to lead our workforce planning efforts. This is a critical role that requires strong analytical and communication skills, as well as the ability to think strategically and drive business outcomes.

Key Responsibilities:
  • Business Partnership
  • Act as the primary point of contact for business stakeholders, providing insights and recommendations to support strategic decision-making.
  • Translate business forecasts and plans into WFM strategies, including staffing models and shrinkage planning.
  • Workforce Planning & Forecasting
  • Develop and maintain long-term, mid-term, and short-term capacity plans, ensuring optimal utilization of the workforce across different lines of business.
  • Forecast call volumes, workloads, FTE requirements, and staffing needs, working closely with Talent Acquisition and Training teams to align hiring and onboarding plans with forecast demand.
  • Scheduling & Optimization
  • Design efficient schedules that balance service delivery, employee preferences, and cost, ensuring optimal utilization of the workforce.
  • Implement scheduling best practices to manage shrinkage, adherence, and occupancy, driving corrective actions to maintain service levels.
  • Real-Time Management
  • Oversee intraday management, real-time monitoring, and SLA adherence, ensuring smooth coordination with Operations during spikes and downtime.
  • Drive corrective actions to maintain service levels, including overtime, cross-skilling, and load balancing.
  • Analytics & Reporting
  • Generate and present performance dashboards, staffing reports, and variance analysis, providing actionable insights into workforce trends, attrition, absenteeism, and utilization.
  • Identify opportunities to enhance efficiency and reduce costs, presenting findings to leadership and driving strategic decisions.
  • Team Management
  • Lead and mentor a team of WFM analysts and real-time specialists, building capability within the team to handle complex modeling and analytics.
  • Drive a culture of accuracy, timeliness, and business impact, setting clear goals and expectations for the team.

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