Workforce Strategist

3 hours ago

Bengaluru, Karnataka, India beBeeDirector Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Workforce Management Director

The Workforce Management team is responsible for driving solutions and strategies that maximize efficiency and maintain employee and customer satisfaction. As the Director, Workforce Management, you will lead a team of Managers, Analysts, Schedulers, and Real-time Coordinators supporting global operations across multiple clients and verticals.

In close partnership with the Operations teams, you will leverage your subject matter expertise in metrics, reporting, and data analysis to determine the best use of time, people, and systems to meet the business needs of today and tomorrow.

Responsibilities:

  • Develop and implement workforce management strategies to meet the business objectives of the organization.
  • Analyze historical data and trends to forecast staffing needs, ensuring alignment with client requirements and SLAs.
  • Collaborate with senior management and clients to create long-term workforce plans that support business growth and scalability.
  • Lead, mentor, and develop a team of workforce analysts and Business Intelligence analysts.
  • Forecast staffing requirements based on historical data and predictive analytics.
  • Foster a culture of continuous improvement, encouraging innovation in workforce management practices. Leverage technology to automate and streamline processes.
  • Ensure efficient scheduling of staff to meet forecasted demand while optimizing labor costs and ensuring compliance with labor laws.
  • Implement and maintain workforce management tools and software to streamline forecasting and scheduling processes.
  • Monitor real-time performance metrics and adjust staffing plans as needed to maintain service levels.
  • Coordinate with operations to manage intra-day staffing adjustments and address any service level deviations.
  • Develop and deliver comprehensive workforce management reports and dashboards to senior leadership and clients.
  • Provide insights and recommendations to optimize workforce performance and enhance operational efficiency.

Qualifications:

  • Bachelor's degree in Business, Operations Management, or a related field. Master's degree preferred.
  • Minimum of 15 years of experience in workforce management, with at least 6 years in a leadership role within a BPO environment, with a focus on workflow and staffing.
  • Strong understanding of workforce management tools and software.
  • Proven ability to develop and implement workforce management strategies that align with business goals.
  • Excellent analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
  • Strong leadership and team development skills, with experience managing a diverse workforce management team.
  • Effective communication and interpersonal skills, with the ability to work collaboratively with clients, senior management, and cross-functional teams.
  • Proficiency in workforce management software and reporting tools.

Benefits

This is an exciting opportunity to join our organization and take on a key leadership role in workforce management. If you have a passion for driving business results through effective workforce management, we encourage you to apply.

Others

Please note that all applications must be submitted through our online portal.

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