Customer Experience Expert

12 hours ago

Palakkad, Kerala, India beBeeCommunication Full time ₹ 4,00,000 - ₹ 8,00,000

Key to our success is a highly skilled and proactive Guest Experience Coordinator who will support our short-term vacation rental company. As a remote position based in India, this role requires exceptional communication skills to ensure outstanding guest experiences and efficient management of reservations.

If you have a passion for customer service and problem-solving, we'd love to hear from you.

Key Responsibilities:

  • Process refund requests and resolve billing discrepancies in line with company policies.
  • Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
  • Offer recommendations for local attractions, dining, and activities to enhance guest experiences.
  • Supervise and mentor a team of reservation agents, fostering a positive and collaborative work environment.
  • Analyze data to identify opportunities for improving reservation processes and guest satisfaction.
  • Ensure adherence to established policies and procedures.
  • Other duties as assigned.

Key Competencies:

  • Strong communication skills with a customer-first mindset.
  • Proficiency in property management systems (PMS) and reservation software.
  • Excellent organizational, multitasking, and leadership abilities.
  • A proactive approach to problem-solving.

Requirements:

  • Excellent communication skills. An American accent is a plus.
  • Proficiency in Microsoft Office programs (Word, Excel, and Outlook).

Experience:

  • Prior experience in hotels, vacation rentals, sales, or customer service is preferred but not mandatory.
  • Experience working with sales or reservations teams is a bonus.

  • SAP MDG Expert with Customer Master Data Experience

    1 week ago

    Palakkad, Kerala, India beBeeExpertise Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Senior SAP MDG ExpertWe are seeking a seasoned expert in SAP Master Data Governance (MDG) to join our team. The ideal candidate will have extensive experience in implementing and customizing MDG solutions, particularly in customer master data management.About the RoleThis is a unique opportunity to leverage your expertise and contribute to the success of our...

  • Customer Experience Representative

    5 days ago

    Palakkad, Kerala, India beBeeCustomerExperience Full time ₹ 30,00,000 - ₹ 60,00,000

    Job Title: Customer Experience RepresentativeAbout the Role:We are seeking a highly skilled Customer Experience Representative to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional post-sales support to ensure customer satisfaction.Key Responsibilities:Handle inbound and outbound...

  • Customer Experience Champion

    5 days ago

    Palakkad, Kerala, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 15,00,000

    Welcome to our team! We are seeking a Customer Service Specialist who will be responsible for handling customer support, ensuring customer satisfaction, and delivering exceptional customer service on a daily basis.Key ResponsibilitiesProvide timely and effective responses to customer inquiriesMaintain accurate records of customer interactionsAnalyze customer...

  • Experience Customer Advocate

    3 hours ago

    Palakkad, Kerala, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000

    Job Title: Customer Experience ExecutiveWe are a group of homegrown brands that are thoughtful, relevant and solve unmet apparel and lifestyle needs for the modern Indian woman. Our premium western wear brand provides the best fit for Indian women.Main Responsibilities:We respond promptly and professionally to customer inquiries via phone, email, and chat.We...

  • Customer Experience Advocate

    5 days ago

    Palakkad, Kerala, India beBeeService Full time ₹ 50,00,000 - ₹ 84,00,000

    Customer Service Representative Job SummaryThis role is ideal for a dedicated and detail-oriented individual who can ensure a positive experience for our customers. The Customer Service Representative will be responsible for ensuring a smooth and hassle-free customer experience from the first interaction to final delivery.Key Responsibilities:Customer...

  • Customer Experience Representative

    4 days ago

    Palakkad, Kerala, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000

    Job OverviewAbout the RoleThis position is responsible for delivering exceptional customer satisfaction by resolving customer complaints and queries in a timely and professional manner.Main Responsibilities:To provide accurate information to customers regarding our products and services.To support customers through email, social media, and phone calls while...

  • Customer Experience Professional

    4 days ago

    Palakkad, Kerala, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

    Seeking a CRM professional to deliver exceptional customer experiences in large-scale housing projects.This role offers an excellent opportunity for career growth and development in customer service.Key Responsibilities:Handling customer inquiries with prompt and accurate responses, resolving issues efficiently.Maintaining high-level customer service by...

  • Customer Experience Specialist

    7 days ago

    Palakkad, Kerala, India beBeeCustomerService Full time ₹ 60,00,000 - ₹ 80,00,000

    Job OverviewWe are seeking a highly skilled and customer-focused professional to fill the role of Customer Service Representative. In this position, you will serve as the primary point of contact for our clients, providing exceptional support and ensuring a positive customer experience.Key Responsibilities:Provide top-notch service to clients via phone,...

  • Customer Experience Professional

    5 days ago

    Palakkad, Kerala, India beBeeCustomerSupport Full time ₹ 20,00,000 - ₹ 40,00,000

    About the Role:We are seeking a highly skilled and experienced professional to deliver exceptional customer support, drive customer satisfaction, and create a positive customer experience.Key Responsibilities:

  • Customer Experience Manager

    3 days ago

    Palakkad, Kerala, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000

    Customer Service SpecialistTroovy is on a mission to revolutionize healthy snacking for kids and families. To achieve this, we need someone who can help us deliver exceptional customer experiences through proactive communication, data analysis, and cross-functional projects.This role requires a candidate with a customer-first attitude, empathy, patience, and...