EIR - Customer Experience Leader

2 weeks ago


Gurgaon, Haryana, India MyOperator Full time
About MyOperator

We're looking for a seasoned Entrepreneur in Residence (EIR) to join our dynamic team at MyOperator, a leading provider in the customer experience space. The successful candidate will play a pivotal role in shaping our customer success strategy and driving business growth.

">Key Responsibilities:
  • Strategic Development and Execution:

• Develop and execute comprehensive customer success strategies that align with MyOperator's long-term vision and goals.

• Track key performance indicators (KPIs) for customer success and lead the team to achieve desired outcomes.

• Create and implement customer loyalty and retention programs to drive revenue growth and enhance customer satisfaction.

Leadership and Management:
  • Lead and Manage the Customer Success Team:

• Build and lead a high-performing team of customer success professionals.

• Foster a culture of continuous improvement, providing guidance, mentorship, and career development opportunities for team members.

• Conduct regular performance reviews and implement development plans to ensure team growth and success.

Customer Satisfaction and Retention:
  • Spearhead Initiatives:

• Proactively engage with customers, addressing their pain points and elevating the overall customer experience.

• Leverage customer feedback and data analytics to identify trends, drive solutions, and optimize performance.

• Streamline customer success processes to minimize churn and maximize long-term customer loyalty.

Operational Excellence:
  • Identify Process Inefficiencies:

• Analyze processes and implement scalable solutions to improve customer interactions and team workflows.

• Use data insights to track progress toward goals, optimize performance, and drive strategic decisions.

• Continuously evolve customer success operations to align with company growth and industry best practices.

Cross-Departmental Collaboration:
  • Collaborate with Cross-Functional Teams:

• Collaborate with Sales, Marketing, Product, and other departments to ensure alignment across all customer touchpoints and an integrated approach to customer journey management.

• Share customer insights and feedback to inform product development, refine marketing strategies, and optimize sales efforts.



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