Strategic Customer Experience Leader

2 weeks ago


Gurgaon, Haryana, India Sprinklr Full time
About the Job:

The ideal candidate for this position will have a proven track record of leading large-scale customer implementations and managing complex projects with a focus on analytics and product management.

As a Strategic Customer Experience Leader, you will work closely with cross-functional teams, including Sales, Product, and Engineering, to ensure alignment and support for customer programs.

Your responsibilities will include collecting and analyzing customer feedback on delivered solutions, providing regular updates and detailed reports to R&D leadership and other stakeholders, and continuously seeking opportunities to improve delivery processes, tools, and methodologies.

We offer a dynamic work environment, with daily meditation breaks, virtual fitness classes, and access to Headspace. Our employees also enjoy continuous learning opportunities and a culture that values diversity, equity, and inclusion.

The estimated salary for this position is $125,000 - $175,000 per year, depending on experience.



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