Senior Customer Growth Specialist

3 days ago

Vellore, Tamil Nadu, India beBeeCustomerSuccess Full time ₹ 1,50,00,000 - ₹ 1,75,00,000
Customer Success Manager

Role Summary:

We are seeking a seasoned Customer Success Manager to join our team. As a key member of our customer-facing organization, you will be responsible for driving customer satisfaction and growth through strategic planning, execution, and relationship-building.

Key Responsibilities:

  • Develop and execute customized success plans for major accounts, ensuring alignment with business objectives and goals.
  • Collaborate closely with cross-functional teams, including sales, marketing, and product management, to identify opportunities for upselling and expanding usage across the customer's organization.
  • Serve as primary contact liaison for technical questions or escalations, providing timely and effective resolution.
  • Measure and report customer progress against key performance indicators (KPIs), identifying areas for improvement and implementing corrective actions as needed.
  • Collaborate with account management teams to secure contract renewals and drive revenue growth.
  • Participate in pilot results presentations, QBRs, and ABRs with key accounts to demonstrate value proposition and drive business outcomes.

Requirements:

To succeed in this role, you will need:

  • At least 5 years of experience in customer success or project management roles, with a proven track record of driving customer satisfaction and growth.
  • Strong analytical and problem-solving skills, with the ability to navigate complex technical issues and communicate effectively with stakeholders at all levels.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and senior leadership.
  • A proactive approach to problem-solving, with the ability to make independent decisions and take ownership of customer issues.

What We Offer:

We offer a dynamic and supportive work environment that fosters growth, collaboration, and innovation. Our team is passionate about delivering exceptional customer experiences and driving business outcomes.

How to Apply:

If you are a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. Join our team and help us drive business growth and customer satisfaction.

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