Dedicated Customer Experience Specialist

2 days ago

Alleppey, Kerala, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 15,00,000

Role Overview:

Delivering Exceptional Customer Experiences

As a dedicated customer support specialist, you will play a vital role in driving growth and innovation by delivering exceptional customer experiences. Our team specializes in website development, mobile application development, cloud services, and UI/UX design, working closely with startups and enterprises to create real value and build long-term partnerships.

This is a full-time remote position where you will be responsible for providing top-notch customer support, ensuring customer satisfaction, and delivering excellent customer service. Your day-to-day tasks will include responding to customer inquiries, resolving issues, maintaining accurate customer records, and proactively reaching out to customers to ensure their needs are met.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Maintain accurate customer records and update information as needed
  • Proactively reach out to customers to ensure their needs are met and exceed expectations
  • Collaborate with other departments to improve customer experiences and contribute to sales efforts by identifying potential new clients
Qualifications:
  • Experience in Customer Support, Customer Satisfaction, and Customer Service
  • Strong Communication skills, both written and verbal
  • Sales abilities and experience in identifying and engaging potential customers
  • Proficiency in using customer service software and CRM tools
  • Problem-solving skills and the ability to work independently
  • High level of empathy and dedication to improving customer experiences

Previous experience in a remote work environment is a plus, but not required. A Bachelor's degree in Business, Communications, or a related field is preferred but not necessary.

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