Customer Support Specialist

7 hours ago

Alleppey, Kerala, India beBeeSupport Full time ₹ 90,000 - ₹ 1,80,000
Job Title: Customer Support Specialist

We are seeking a dedicated and detail-oriented Customer Support Specialist to join our team. The ideal candidate will be the first point of contact for our users, providing exceptional support experiences.

The Customer Support Specialist plays a critical role in ensuring seamless assistance and quick resolutions to customer queries.

Key Responsibilities:

  • Respond to customer inquiries via email, chat, and other support channels.
  • Troubleshoot basic product and account-related issues.
  • Guide users on platform navigation, features, and subscription queries.
  • Escalate technical issues to the product/tech team with clear documentation.
  • Maintain and update FAQs, support documentation, and the knowledge base.
  • Track, prioritize, and close support tickets within defined service level agreements (SLAs).
  • Collect feedback and relay recurring issues or feature requests to the team.

Requirements:

  • Bachelor's degree in any field (finance background is an asset but not mandatory).
  • 1–3 years of experience in customer support or client-facing roles.
  • Excellent communication skills (written & verbal).
  • Strong problem-solving ability and patience in handling queries.
  • Familiarity with Jira for ticket tracking and issue escalation would be beneficial.
  • Interest in financial markets is an added advantage.

What We Offer:

  • A dynamic and learning-focused work environment.
  • Exposure to cutting-edge financial intelligence tools.
  • Competitive compensation and growth opportunities.

  • Customer Support Specialist Opportunity

    5 days ago

    Alleppey, Kerala, India beBeeSupport Full time ₹ 50,00,000 - ₹ 80,00,000

    Customer Support Specialist OpportunityWe are seeking a highly skilled Customer Support Specialist to deliver exceptional customer experiences in our dynamic organization.About the Role:This is an exciting chance to work with a forward-thinking brand that sets industry standards for quality and customer satisfaction.Key Responsibilities:Respond to customer...

  • Customer Support Representative

    2 days ago

    Alleppey, Kerala, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Opportunity:Customer Support SpecialistWe are seeking a highly skilled and organized individual to join our team as a Customer Support Specialist.About the Role:This is an exciting opportunity to work with a dynamic team that specializes in home decor and lifestyle products. As a key member of our team, you will be responsible for providing top-notch...

  • Customer Support Specialist

    7 days ago

    Alleppey, Kerala, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 60,00,000

    Job TitleSeeking a highly skilled Customer Support Specialist to deliver exceptional user experiences and provide top-notch support.Key Responsibilities:Act as primary point of contact for customers, resolving issues and providing accurate information via inbound queries, emails, and calls.Guide customers through onboarding process and navigate the app with...

  • Voice Process Executive

    4 days ago

    Alleppey, Kerala, India beBeeCustomer Full time ₹ 42,00,000 - ₹ 45,00,000

    International Voice Support SpecialistWe are seeking a highly skilled International Voice Support Specialist to join our team.Key Responsibilities:Update CRM and make outbound calls daily using provided leadsVerify and screen prospective customer dataCapture additional information and assess customer interest in company productsWork closely with the Sales...

  • Customer Support Specialist

    12 hours ago

    Alleppey, Kerala, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 80,00,000

    Customer Experience Representative Job Description:About the Role:This position involves providing exceptional support to customers via various communication channels.Key Responsibilities:Respond promptly and professionally to customer inquiries, addressing their concerns and resolving issues efficiently.Provide accurate information about products, services,...

  • Expert Customer Support Professional

    6 days ago

    Alleppey, Kerala, India beBeeCustomer Full time ₹ 7,50,000 - ₹ 15,00,000

    Simplifying Employee Relocations is a complex task.HappyLocate has revolutionized the relocation landscape across multiple locations with advanced technology and customized solutions for efficient management from planning to post-move support.Key Role ElementsThis is a full-time on-site position requiring strong customer service skills. The Customer Service...

  • IT Support Specialist

    5 days ago

    Alleppey, Kerala, India beBeeSupport Full time ₹ 6,00,000 - ₹ 10,00,000

    Job Title: IT Support SpecialistWe are seeking a skilled and detail-oriented IT Support Specialist to join our team. The ideal candidate will have a working knowledge of Google Workspace, Slack administration, and Jira ticketing systems.Execute onboarding and offboarding procedures for users across customer environments.Create, modify, and deactivate user...

  • Network Support Specialist

    4 days ago

    Alleppey, Kerala, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Network Support SpecialistWe're seeking an experienced Network Support Specialist to join our team.This is a critical role that requires strong technical knowledge and excellent communication skills.The ideal candidate will have:Strong understanding of TCP/IP, DNS, DHCP, and other Layer 2/3 networking concepts.Experience with DDI solutions, Linux/Unix,...

  • Technical Field Support Specialist

    2 days ago

    Alleppey, Kerala, India beBeeFieldSupport Full time ₹ 8,00,000 - ₹ 15,00,000

    Technical Field Support SpecialistWe're seeking a skilled and resourceful Technical Field Support Specialist to join our team. As a key member of our technical support staff, you will be responsible for ensuring the smooth operation of our products in the field.This role requires strong problem-solving skills, excellent communication abilities, and a passion...

  • Technical Customer Support Specialist

    5 days ago

    Alleppey, Kerala, India beBeeSupportEngineer Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Opportunity: Support EngineerWe are seeking a skilled Support Engineer to join our team. As a key member of our organization, you will play a vital role in delivering exceptional customer service and technical support.The ideal candidate will have strong problem-solving skills, debugging and troubleshooting expertise, and excellent communication and...