Customer Support Specialist

13 hours ago

Alleppey, Kerala, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 80,00,000

Customer Experience Representative Job Description:

About the Role:

This position involves providing exceptional support to customers via various communication channels.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries, addressing their concerns and resolving issues efficiently.
  • Provide accurate information about products, services, policies, and procedures, ensuring a positive customer experience.

As a key member of our team, you will be responsible for:

Identifying Customer Needs:
  • Assessing customer needs and preferences to determine the best course of action to resolve issues effectively.
  • Investigating complex customer complaints and escalating them to internal teams as necessary.

In this role, you will also be expected to:

Collaborate with Colleagues:
  • Work closely with other departments to resolve customer complaints or coordinate special requests.
  • Share knowledge and best practices with colleagues to ensure consistent and accurate customer support.
Requirements:
  • High school diploma or equivalent; associate or bachelor's degree is preferred.
  • Proven customer support experience or relevant customer service role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
Benefits:

This role offers opportunities for growth, development, and recognition in a dynamic and supportive work environment.

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