Dedicated Customer Service Representative

6 days ago


Alleppey, Kerala, India beBeeSupport Full time ₹ 4,00,000 - ₹ 8,00,000
Customer Service Specialist

The ideal candidate will be responsible for handling customer inquiries, resolving issues promptly, and maintaining accurate records.

Key Responsibilities:

  • Handle customer inquiries via various channels, ensuring a positive and professional experience.
  • Resolve issues efficiently, while maintaining a calm demeanor under pressure.
  • Maintain accurate customer records, utilizing data entry skills in Excel and internal tools.
  • Ensure timely follow-ups and status updates to customers, fostering trust and satisfaction.
  • Coordinate with internal departments to facilitate quick resolutions and excellent customer service.
  • Track complaints, returns, and exchanges effectively, suggesting process improvements as needed.
  • Prepare daily/weekly reports for management review, providing valuable insights and recommendations.

Qualifications:

  • Bachelor's degree in any discipline.
  • 2-3 years of relevant experience in customer-facing roles, demonstrating exceptional communication and interpersonal skills.
  • Requirements include:
    • Fluent English language skills (spoken and written).
    • Excellent time management, follow-up, and multitasking abilities.
    • Proficiency in MS Excel (data entry, filters, reports) and ability to adapt to new tools.
    • Ability to stay composed under pressure, handle multiple tasks, and provide outstanding customer support.


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