Global Service Operations Lead Consultant

4 weeks ago


Noida, Uttar Pradesh, India Genpact Full time
Job Summary

Genpact is seeking a highly skilled Service Operations Lead Consultant to provide administrative front and back-office support to the Technical Service Organization in the assigned geographical territory.

Key Responsibilities
  • Customer Service: Deliver exceptional level of service to our customers, including responding to customer inquiries via email, telephone, fax, or system.
  • Customer Requirements: Manage customer requirements for our client as required and work with internal resources to ensure a high level of customer satisfaction.
  • Service Requests: Responsible for resolving the service requests, making service order entries in SAP/Service Max, handling engineers' schedule, engineers' dispatch, and other such requests.
  • High-Priority Requests: Handle high-priority and escalated requests, identify customer problems, and resolve customer issues.
  • Order Processing: Order processing in relevant customer service systems, including orders entry, maintenance, update, status progress reviews.
Qualifications
  • Education: Minimum bachelor's university degree.
  • Experience: Prior experience in customer services - Dispatch, scheduling, contracting, Spare parts, Business support.
  • Medical Devices: Experience with medical devices and equipment, PC/software/LIS/networking/database management knowledge is highly desired.
  • Communication Skills: Strong stakeholders' management skills, excellent communication skills (verbal & written), and customer service skills.
  • Analytical Skills: Strong analytical and organizational skills, resilience, and ability to work under pressure.


  • Noida, Uttar Pradesh, India Iron Systems Full time

    Job Summary:We are seeking an experienced Global Field Services Operations Lead to join our team at Iron Systems. The ideal candidate will have a strong background in leading teams and driving business growth through process improvements and cost savings initiatives.Key Responsibilities:Lead a team of professionals responsible for delivering field services...


  • Noida, Uttar Pradesh, India exl Full time

    Job SummaryWe are seeking a highly skilled Senior Operations Lead to join our global customer service team at EXL. This is an exciting opportunity for a seasoned professional to take on a leadership role and drive excellence in customer experience.About the RoleAs a Senior Operations Lead, you will be responsible for ensuring that our customer service...


  • Noida, Uttar Pradesh, India Study Group Full time

    OverviewStudy Group is a leading international education provider that helps students worldwide achieve their full potential.We're seeking an exceptional Global Customer Service Operations Lead to drive seamless transitions, exceptional service delivery, and efficient project execution across all regions.This strategic role requires a skilled leader who can...


  • Noida, Uttar Pradesh, India Genpact Full time

    We are inviting applications for the role of Global Operations Director, HRO Operations.About GenpactGenpact (NYSE: G) is a global professional services and solutions firm that delivers outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for...

  • Admissions Consultant

    3 weeks ago


    Noida, Uttar Pradesh, India Global Schools Group Full time

    Role SummaryThe Senior Admissions Consultant will play a critical role in supporting zonal leads and university guidance counselors across Global Schools Group schools to help students achieve their higher education goals. This includes guiding students in selecting the right courses, colleges, and countries based on their profiles, preferences, and...


  • Noida, Uttar Pradesh, India Genpact Full time

    **Service Operations Lead Associate**We are seeking a highly skilled Service Operations Lead Associate to join our team at Genpact. As a key member of our service operations team, you will be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on delivering high-quality service and ensuring customer...


  • Noida, Uttar Pradesh, India Genpact Full time

    Job SummaryGenpact is seeking a highly skilled Service Operations Lead Associate to join our team. As a key member of our Service Operations team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries via email, phone, and other channelsManage service requests,...

  • Team Lead

    4 weeks ago


    Noida, Uttar Pradesh, India Study Group Full time

    About the RoleThe Team Lead - Global Admissions Operations will play a key role in guiding a small team of Admissions Processors in the effective management of student applications. This role ensures the team meets worklist targets and achieves required Service Level Agreements (SLAs), while upholding the highest standards of quality and productivity in the...


  • Noida, Uttar Pradesh, India Genpact Full time

    At Genpact, we are seeking a seasoned professional to lead our HR Operations team. As a Senior Manager - HR Operations, you will be responsible for managing the HR shared Service - Core HR, ensuring adherence to SLAs, and working closely with the quality team to identify and implement improvement ideas.Key responsibilities include:Leading the team...


  • Noida, Uttar Pradesh, India Genpact Full time

    Job Title: Service Operations Lead AssociateWe are seeking a highly skilled Service Operations Lead Associate to join our team at Genpact. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has experience in handling complex administrative tasks.About the Role:The Service Operations Lead Associate...


  • Noida, Uttar Pradesh, India RankBloc Services Full time

    Role OverviewRankBloc Services is seeking a skilled Global Education Consultant to join our team. This role will be responsible for guiding students through the university admissions process, providing detailed counselling and support throughout their journey.


  • Noida, Uttar Pradesh, India sharda consultancy Service Full time

    Job Description:At Sharda Consultancy Service, we are seeking a skilled Content Writer Expert to join our team. As a key member of our marketing team, you will be responsible for developing high-quality content for our website, social media, and advertising campaigns.Main Responsibilities:1. Developing engaging content for blogs, articles, product...


  • Noida, Uttar Pradesh, India Iron Systems Full time

    Job Title: Global IT Service ManagerAbout Us:Iron Systems is a leading provider of innovative technology solutions, committed to delivering exceptional services to our clients. We're seeking an experienced and results-driven individual to join our team as a Global IT Service Manager.Job Summary:The Global IT Service Manager will be responsible for leading a...


  • Greater Noida, Uttar Pradesh, India Rentokil Initial Full time

    About Rentokil PCIRentokil PCI is the leading pest control service provider in India. As a part of Rentokil Initial, a global brand, we have set new standards for customer service with operations across 250 locations in India.We aim to develop industry-leading service operations through the sharing of best practices, new innovations, and the use of digital...

  • Global Sales Expert

    4 weeks ago


    Noida, Uttar Pradesh, India XACCO Global Hospitalities Full time

    We are seeking a skilled Sales Executive to join our team at XACCO Global Hospitalities. As a Sales Executive, you will be responsible for handling direct inquiries about our spaces in Singapore and Paris, providing detailed information to prospective tenants. You will also manage leads from marketplace operators, converting inquiries into successful...


  • Noida, Uttar Pradesh, India 2coms Full time

    Job SummaryWe are seeking a highly skilled Global Supply Chain Operations Specialist to join our team at 2coms. This is an exciting opportunity to work in a dynamic environment where you will be responsible for ensuring the smooth operation of our procurement processes.In this role, you will be working closely with our client teams to manage tasks and meet...


  • Noida, Uttar Pradesh, India HCLSoftware Full time

    SAP SuccessFactors Employee Transformation LeadAt HCLSoftware, we are seeking a highly skilled and experienced professional to join our Business Technology Solutions team as an SAP SuccessFactors Employee Transformation Lead. This role will be responsible for driving the growth of our global people systems and process automation.Responsibilities:Drive the...

  • Operations Director

    3 weeks ago


    Noida, Uttar Pradesh, India Finance, Procurement, Legal, Privacy Full time

    Job Description:The Senior Manager – Operations will lead the MBO team in delivering efficient, scalable, and high-quality support services across various regions. This role requires a strategic leader to manage complex operations, streamline processes, and drive continuous improvement initiatives in a dynamic environment.Key Responsibilities:Leadership &...


  • Noida, Uttar Pradesh, India Sinch Full time

    About the Role:We are currently transforming Sinch HR to be fit for purpose for the future. This includes the design of new global HR processes, implementation of new HR technology and improved ways of working, with the establishment of a Global HR Operations capability.To strengthen HR Operations, we are now looking for a senior Regional HR Operations...


  • Noida, Uttar Pradesh, India Genpact Full time

    Genpact, a global professional services and solutions firm, is seeking a skilled Data Operations Consultant to support the development of centralized processes and tools for efficient data onboarding, pipeline management, and research data sharing. The successful candidate will collaborate with the client Data team to provide support for data quality...