Global Operations Director

1 month ago

Noida, Uttar Pradesh, India Genpact Full time

We are inviting applications for the role of Global Operations Director, HRO Operations.

About Genpact

Genpact (NYSE: G) is a global professional services and solutions firm that delivers outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Job Summary

This role focuses on overall HRO operations. The ideal candidate will possess a strong background in HR operations, excellent analytical skills, and a passion for enhancing employee experiences on a global scale.

Key Responsibilities
  • Lead the overall operational activities and ensure noise-free operations, along with strong customer stakeholder management
  • Be hands-on to ensure delivery per customer expectation along with meeting defined SLA to ensure customer satisfaction
  • Assess actual performance against standards to resolve whether the team is on target to reach goals and take corrective actions as vital
  • Constantly work to find opportunities to drive value beyond SLAs and contractual terms – hence be able to drive value share and transformation opportunity
  • Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization. Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests
  • Drive regular governance/monthly/quarterly to connect with retained leads and tower managers with strong partnerships in ensuring the success of the service delivery model
  • Review delivery of Customer Interaction Centre, Data Management & Operations, Talent Acquisition, Talent Management, Total Rewards and payroll processing ensuring the operational aspects and associated activities (including Build to Gross and Gross to Net, Pay processing, Post payroll validation, T&A management, reporting etc.) are accurate and delivered within appropriate timeframes and comply with relevant legislation
  • Build and manage multi-disciplinary functions (process & technology) that can successfully operationalize the end-to-end engagement lifecycle of the HRO operations
Requirements
  • Any Graduate/Postgraduate
  • Relevant years of experience in HRO Ops with global exposure
  • Excellent analytical and problem-solving skills
  • Strong communication and interpersonal skills, with the ability to work collaboratively across diverse teams
  • Ability to manage multiple priorities in a fast-paced environment
  • Knowledge of Workday and Service Now
Salary

The estimated salary for this position is around $120,000 - $180,000 per annum, depending on experience and location.

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