Team Lead

5 days ago

Noida, Uttar Pradesh, India Study Group Full time

About the Role

The Team Lead - Global Admissions Operations will play a key role in guiding a small team of Admissions Processors in the effective management of student applications. This role ensures the team meets worklist targets and achieves required Service Level Agreements (SLAs), while upholding the highest standards of quality and productivity in the admissions process.

Responsibilities

  • Lead a specific UK Assessment Admissions team to ensure the effective processing of student applications in order to meet published Service Level Agreement targets.
  • Provide expert guidance and coaching to team members on complex cases.
  • Manage escalations and complaints through to resolution.
  • Review and analyse processes to identify inefficiencies and areas where improvements could be made.
  • Assure adherence to SLAs, quality controls, all regulatory and legislative requirements, undertaking quality and control checks including audits on a regular basis.

About the Team

The Study Group is a leading international education provider dedicated to helping students around the world achieve their full potential. With a global network of offices and university partnerships, we offer a range of face-to-face, online, and hybrid study programs.

Requirements

  • Good understanding of Higher Education admission processes.
  • Experience of using computerised systems/databases to achieve work goals and tasks.
  • Microsoft Office suite – PowerPoint, Excel, Word and Outlook.
  • Demonstrable track-record of delivering results in a high-paced and pressurized environment.
  • Experience in people management.
  • Problem solving skills – gathers information about issues before trying to reach and implement a solution.
  • Excellent communication skills, both written and oral.
  • Demonstrates a growth and continuous improvement mindset – coaches team members to learn new skills and processes and provides timely feedback on performance and quality matters.

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