Team Lead

4 weeks ago

Noida, Uttar Pradesh, India Study Group Full time

About the Role

The Admissions Team Lead is responsible for guiding a small team of Admissions Processors in the effective management of student applications. This role ensures the team meets worklist targets and achieves required Service Level Agreements (SLAs), while upholding the highest standards of quality and productivity in the admissions process.

Key Responsibilities

  • Lead a specific (region specific) UK Assessment Admissions team to ensure the effective processing of student applications in order to meet published Service Level Agreement targets.
  • Lead on the day to day allocation and achievement of work across the team, ensuring maximum flexibility is achieved through training and development activity.
  • Provide expert guidance and coaching to team members on complex cases.
  • Ensure updated regular reviews of all required documentation, with amendments where necessary, saved on one Note and communicated to the team in a timely manner.
  • Manage escalations and complaints through to resolution.
  • Review and analyse processes to identify inefficiencies and areas where improvements could be made
  • Ensure adherence to SLAs, quality controls, all regulatory and legislative requirements, undertaking quality and control checks including audits on a regular basis.
  • Use outputs from quality and control checks and audits to identify and implement opportunities for process improvements and/or further staff training, either on a team or individual basis.
  • Collaborate with other teams across Global Admissions to provide support to the wider Admissions processes as required including designing and maintaining clear operational guides to ensure consistency of operations.

About You

  • Good understanding of Higher Education admission processes
  • Experience of using computerised systems/databases to achieve work goals and tasks.
  • Microsoft Office suite – PowerPoint, Excel, Word and Outlook.
  • Demonstrable track-record of delivering results in a high-paced and pressurized environment.
  • Experience in people management.
  • Problem solving skills – gathers information about issues before trying to reach and implement a solution. Can handle a wide range of problems within area of responsibility but recognises when to escalate matters to Senior Partner Admissions Manager or Director of Partner Admissions.
  • A strong collaborator who can develop effective relationships across all parts of Admissions and the Study Group matrix structure. Openly shares information with others on a regular basis.
  • Excellent communication skills, both written and oral.
  • Demonstrates a growth and continuous improvement mindset – coaches team members to learn new skills and processes and provides timely feedback on performance and quality matters.
  • Resilient, self-motivated and able to work independently on a day-to-day basis.
  • Excellent attention to detail and able to interpret complex processes correctly and communicate this in a way which ensures the team consistently operate in accordance with expectations

About Us

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

Organisational Compliance

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely.

  • Team Lead

    4 weeks ago

    Noida, Uttar Pradesh, India Authentix Full time

    Job Title: Team LeadJob Summary:Authentix is seeking a highly motivated and experienced Team Lead to join our Online Brand Protection team in Noida, India. As a Team Lead, you will manage a portfolio of clients and lead a team of analysts to deliver effective brand protection services.Key Responsibilities:Manage client portfolios, build strong relationships,...

  • Team Lead

    4 weeks ago

    Noida, Uttar Pradesh, India Demographic HR Services Full time

    We are seeking a highly skilled Team Leader to join our International Voice Background team.Job Location: NoidaInternational ProcessExperience - Minimum 1 year as a Team Leader & Overall 4+ Years ExperienceKey Responsibilities:Lead a team of customer service representativesEnsure high-quality service deliveryDevelop and implement process...

  • Team Lead

    3 weeks ago

    Noida, Uttar Pradesh, India Credfine Digital India Pvt Ltd Full time

    Company - Credfine Digital India Pvt LtdRole Description:We are seeking a highly skilled Team Lead to oversee the performance of a team of consultants at Credfine Digital India Pvt Ltd. The ideal candidate should have a proven track record of team motivation and positive sales results.Key Responsibilities:Create an inspiring team environment with open...

  • Team Lead

    4 weeks ago

    Noida, Uttar Pradesh, India Demographic HR Services Full time

    We are seeking a highly skilled Team Leader to join our team at Demographic HR Services.Job Location: International ProcessRequirements:Minimum 1 year of experience as a Team LeaderOverall 4+ years of experiencePreferred Candidate Profile:Immediate joiner preferredCTC: 8.5LPAShift Timings: US shiftWorking Days: 5 Days WorkingTransport Availability: One...

  • Operations Team Lead

    4 weeks ago

    Noida, Uttar Pradesh, India Teleperformance Full time

    Job Title: Operations Team LeadWe are seeking a highly skilled and experienced Operations Team Lead to join our team at Teleperformance.Key Responsibilities:Lead a team of operations professionals to achieve business objectives.Develop and implement operational strategies to improve efficiency and productivity.Collaborate with cross-functional teams to drive...

  • PHP Team Lead

    3 weeks ago

    Noida, Uttar Pradesh, India Redian Software Global Full time

    Job Title: PHP Team LeadJob Summary:We are seeking a highly skilled PHP Team Lead to join our team at Redian Software Global. As a key member of our development team, you will be responsible for leading and managing a team of PHP developers, focusing on Laravel frameworks.Key Responsibilities:Lead and manage a team of PHP developers, focusing on Laravel...

  • Agile Team Lead

    3 weeks ago

    Noida, Uttar Pradesh, India Acuity IT Solutions Private Limited Full time

    Company OverviewAcuity IT Solutions Private Limited is a leading provider of IT consulting and services, specializing in software development, data analytics, and IT consulting. We are dedicated to delivering tailor-made IT services and comprehensive HR solutions to help businesses achieve their goals.Job OverviewWe are seeking a highly skilled and...

  • Sales Team Lead

    4 weeks ago

    Noida, Uttar Pradesh, India Testbook Full time

    About Us:Testbook is a leading EdTech startup revolutionizing the industry with a registered user base of over 105 lakh students and 300 crore questions solved on the WebApp. As a Sales Team Lead, you will be part of a dynamic team poised to capture bigger markets.Responsibilities:Lead a sales team to achieve sales targets.Develop and implement sales...

  • Sales Team Lead

    4 weeks ago

    Noida, Uttar Pradesh, India Testbook Full time

    About Us: Testbook is a leading EdTech startup revolutionizing the industry with a focus on Engineering and Government Job Exams. With a registered user base of over 105 lakh students and 300 crore questions solved on the WebApp, we're poised to capture bigger markets. As a Team Lead, you'll be part of a talented team that's quickly swelling in ranks....

  • Sales Team Lead

    3 weeks ago

    Noida, Uttar Pradesh, India Testbook Full time

    About Testbook:We are a fast-growing EdTech startup revolutionizing the industry with our innovative approach to Engineering and Government Job Exams. Our mission is to provide a platform for students to excel and achieve their goals.As a Sales Team Lead at Testbook, you will be responsible for leading a team of sales professionals to drive business growth...

  • Sales Team Lead

    4 weeks ago

    Noida, Uttar Pradesh, India NetAmbit Full time

    Job Title: Cluster Sales HeadWe are seeking a highly skilled and experienced Cluster Sales Head to lead our sales team in the Delhi/NCR region. The successful candidate will be responsible for driving sales performance, developing and implementing strategic sales plans, and identifying market opportunities for lead generation and sales growth.Key...

  • Tableau Team Lead

    4 weeks ago

    Noida, Uttar Pradesh, India Uneecops Technologies Ltd. Full time

    About UsUneecops Technologies Ltd. is a 30-year-old company that thrives on innovation and cutting-edge technology. We are a catalyst for change in the IT industry, providing scalable and cost-effective solutions to businesses. Our achievements include being a CMMi Level 5 Company, SAP Diamond Partner, Tableau Gold Partner, and more.Job DescriptionWe are...

  • PHP Team Lead

    2 weeks ago

    Noida, Uttar Pradesh, India Redian Software Global Full time

    Key Responsibilities:As a PHP Team Lead at Redian Software Global, you will be responsible for leading and managing a team of skilled PHP developers, focusing on Laravel frameworks. This includes designing, developing, and maintaining high-quality web applications, collaborating with cross-functional teams to define project requirements, and delivering...

  • ASMHL Team Lead

    2 weeks ago

    Noida, Uttar Pradesh, India STAFFIAA Full time

    Job Title: Area Sales Manager for Home Loans and LAPStaffiaa is seeking a dynamic sales leader to drive growth in home loans and loan against property. The ideal candidate will have a strong network of DSAs, excellent communication skills, and the ability to lead a team to achieve sales targets.Key Responsibilities:Develop and implement sales strategies to...

  • YouTube Team Lead

    4 weeks ago

    Noida, Uttar Pradesh, India Republic World Full time

    Lead Our YouTube TeamWe are seeking an experienced and innovative editorial leader to spearhead our YouTube team. The ideal candidate will have a proven track record of success in managing teams and driving editorial growth on the platform.Key Responsibilities:Develop and execute a comprehensive content strategy for our YouTube channelLead a team of content...

  • Sales Team Lead

    2 weeks ago

    Noida, Uttar Pradesh, India Razor Infotech Full time

    About This OpportunityRazor Infotech is a leading provider of BPO and IT services, committed to excellence and customer satisfaction.We are seeking a highly motivated and experienced Sales Team Lead to join our team.Key Responsibilities:Manage the overall performance of the sales team, driving growth and hitting sales targets.Develop and implement strategic...

  • Sales Team Lead

    3 weeks ago

    Noida, Uttar Pradesh, India inMorphis Full time

    Sales Leader:As a Sales Team Lead at inMorphis, you will be responsible for leading a high-performing sales team to achieve sales targets and objectives. Your role will involve developing and implementing effective sales strategies, conducting market research, and analyzing sales performance data to identify areas for improvement.Key...

  • FTE Team Lead

    2 weeks ago

    Noida, Uttar Pradesh, India Iron Systems Full time

    Job Description:Job Summary: We are seeking an experienced FTE Team Lead to manage a team of FTE Helpdesk Associates and Leads.Key Responsibilities:Manage and train FTE Helpdesk Team members.Oversee all FTEs globally, from onboarding to job management, billing, and offboarding.Manage WorkMarket assignments for FTEs and Backfills.Drive cross-functional...

  • CBG:COE Team Lead

    4 weeks ago

    Noida, Uttar Pradesh, India Axis Bank Full time

    About Axis BankAxis Bank is a leading private sector bank in India, with a strong presence in the country's banking sector. As a customer-centric organization, we strive to address the diverse needs of our customers through our robust infrastructure, advanced technology, and comprehensive monitoring and control framework.About the RoleWe are seeking a highly...

  • Sales Team Lead

    4 weeks ago

    Noida, Uttar Pradesh, India Paytm Full time

    About UsPaytm is India's leading digital payments and financial services company, focused on driving consumers and merchants to its platform through various payment use cases.Our MissionWe empower consumers with services like utility payments and money transfers, while enabling them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI,...