Service Operations Lead Associate
4 days ago
Job Summary
Genpact is seeking a highly skilled Service Operations Lead Associate to join our team. As a key member of our Service Operations team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Respond to customer inquiries via email, phone, and other channels
- Manage service requests, including order entry, scheduling, and dispatch
- Process orders and maintain accurate records
- Develop and deliver analytical reports to support key stakeholders
- Support systems-related administrative functions and ensure data accuracy
- Coordinate with field teams to resolve issues and improve customer satisfaction
- Ensure compliance with departmental procedures, quality systems, and regulatory requirements
Requirements
- Minimum bachelor's degree
- Experience in customer service or a related field
- Strong communication and analytical skills
- Ability to work under pressure and meet deadlines
- Fluency in English and proficiency in Microsoft Office
About Genpact
Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
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