Global Operations Lead

2 months ago


Noida, Uttar Pradesh, India Genpact Full time

At Genpact, we are seeking a seasoned professional to lead our HR Operations team. As a Senior Manager - HR Operations, you will be responsible for managing the HR shared Service - Core HR, ensuring adherence to SLAs, and working closely with the quality team to identify and implement improvement ideas.

Key responsibilities include:

  • Leading the team responsible for managing the HR shared Service - Core HR
  • Ensuring adherence to SLAs as agreed for the respective processes
  • Monitoring and resolving day-to-day issues & escalations, if any, by coordinating with the Onshore team & Process owners
  • Providing coaching and mentoring to the team and managing client stakeholders
  • Reviewing process performance and reporting out performance dashboards on a regular basis
  • Working closely with Client Process owners to ensure that any process changes / updates are communicated timely to the team members in India
  • Working with Genpact stakeholders to achieve business metrics and be proactive in forecasting resource requirements, operational challenges
  • Service documentation - preparing weekly, monthly, and quarterly business review documents and representing Genpact in client meetings

Language Support required

Genpact Delivery Center - Language

• India (Noida) - English

Qualifications we seek in you:

  • Graduate (PG an added advantage)
  • MBA (HR) - Added Advantage
  • Relevant experience in leading operations in business process outsourcing

Preferred Qualifications/ Skills:

  • Exposure to Transition of a new HRO process is important
  • Delivers oral and written communications that have clarity and impact
  • Should have E2E HRO knowledge
  • HR skillset and experience - Advanced Knowledge of Oracle HCM
  • Should have managed a team of 20-25 FTE


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