Global Operations Lead
5 hours ago
At Genpact, we are seeking a seasoned professional to lead our HR Operations team. As a Senior Manager - HR Operations, you will be responsible for managing the HR shared Service - Core HR, ensuring adherence to SLAs, and working closely with the quality team to identify and implement improvement ideas.
Key responsibilities include:
- Leading the team responsible for managing the HR shared Service - Core HR
- Ensuring adherence to SLAs as agreed for the respective processes
- Monitoring and resolving day-to-day issues & escalations, if any, by coordinating with the Onshore team & Process owners
- Providing coaching and mentoring to the team and managing client stakeholders
- Reviewing process performance and reporting out performance dashboards on a regular basis
- Working closely with Client Process owners to ensure that any process changes / updates are communicated timely to the team members in India
- Working with Genpact stakeholders to achieve business metrics and be proactive in forecasting resource requirements, operational challenges
- Service documentation - preparing weekly, monthly, and quarterly business review documents and representing Genpact in client meetings
Language Support required
Genpact Delivery Center - Language
• India (Noida) - English
Qualifications we seek in you:
- Graduate (PG an added advantage)
- MBA (HR) - Added Advantage
- Relevant experience in leading operations in business process outsourcing
Preferred Qualifications/ Skills:
- Exposure to Transition of a new HRO process is important
- Delivers oral and written communications that have clarity and impact
- Should have E2E HRO knowledge
- HR skillset and experience - Advanced Knowledge of Oracle HCM
- Should have managed a team of 20-25 FTE
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