Salesforce Operations Manager

7 days ago


Noida, Uttar Pradesh, India EXL Full time

At EXL, we are seeking an experienced Salesforce Operations Manager to lead our global team. With a strong background in sales operations and technical skills, you will be responsible for optimizing Salesforce processes, implementing new solutions, and ensuring the system aligns with business goals.

Key Responsibilities:
  • Analyze and optimize end-to-end Salesforce processes to enhance efficiency and effectiveness
  • Monitor Salesforce trends, capabilities, and best practices to ensure Industry Best Practice at EXL
  • Manage Salesforce initiatives and changes from conception to deployment
  • Work with stakeholders to gather, analyze, validate, and document business requirements for Salesforce changes

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science or related field
  • 5+ years of experience in sales operations, preferably working in a global organization
  • Advanced knowledge of Salesforce, Salesforce Administrator certification required
  • Salesforce configuration and development experience

The ideal candidate will have experience managing multiple stakeholders, strong analytical and problem-solving skills, and proficiency in Excel, SQL, and BI tools. A passion for sales and customer success is essential. This role offers a competitive salary range of $120,000 - $180,000 per year, depending on location and experience.



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