Customer Experience Manager

1 day ago


Delhi, Delhi, India Ridhira Living - Building world's largest chain of Wellness Themed Resort Living Communities Full time

We are seeking a skilled Customer Relationship Manager to join our team at Ridhira Living, a leading provider of Wellness Themed Resort Living Communities. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with clients throughout the transaction process.

As a trusted advisor, you will provide personalized support and guidance to clients to ensure their satisfaction and loyalty. Your role will involve serving as the primary point of contact for clients, addressing their inquiries, concerns, and needs in a timely and professional manner.

You will facilitate the real estate transaction process from initial inquiry to closing, ensuring smooth and seamless execution. This will involve liaising with internal teams, including sales agents, brokers, legal advisors, and lenders, to coordinate documentation, inspections, appraisals, and other necessary steps.

Additionally, you will assist clients in negotiating purchase agreements, lease agreements, and other contractual terms to achieve favorable outcomes. You will represent clients' interests throughout negotiations, advocating for their needs and objectives while maintaining professional relationships with counterparties.

To be successful in this role, you will need to possess excellent communication, interpersonal, and negotiation skills. You should have a proven track record of customer service, sales, or relationship management experience, preferably in the real estate industry.

The ideal candidate will also have a strong understanding of real estate laws, regulations, and procedures. Proficiency in CRM software and Microsoft Office Suite is also required.

We offer a competitive salary range of $40,000 - $60,000 per annum, depending on experience, plus benefits and opportunities for career advancement.



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