Customer Experience Associate
2 days ago
About Us
\Component Kayokai Ventures Private Limited is a venture that runs multiple businesses. One of them is Familio, an e-commerce brand based out of Delhi NCR. As a Customer Service Executive, you will be part of this team and play a crucial role in ensuring customer satisfaction.\ComponentJob Overview\ComponentThis full-time on-site role at our Ghaziabad office involves handling customer inquiries, resolving issues efficiently, and providing top-notch support to ensure complete customer satisfaction.\Component We are looking for someone with excellent communication skills, problem-solving abilities, and a customer-centric mindset who can work well in a team and handle challenging situations effectively.\Component The ideal candidate should have strong organizational skills, attention to detail, and the ability to multitask with ease.\Component While previous experience in customer service or a related field is preferred, it's not mandatory.\Component If you are a people person who is passionate about delivering exceptional customer experiences, we want to hear from you\Component
Responsibilities
\Component- \
- Handle customer inquiries via phone, email, and chat, responding promptly to their queries and concerns.\
- Resolve customer complaints and issues efficiently, empathizing with customers and offering personalized solutions.\
- Collaborate with cross-functional teams to address customer concerns and implement process improvements.\
- Stay up-to-date with company policies, products, and services to provide accurate information to customers.\
- Maintain accurate records of customer interactions and feedback.\
- Analyze customer feedback to identify areas for improvement and contribute to process enhancements.\
- Foster strong relationships with customers by being responsive, courteous, and professional in all interactions.\
- Meet or exceed productivity and performance metrics set by management.\
- Participate in training and development programs to enhance customer service skills and stay current with industry trends.\
- Contribute to a positive and supportive team environment by maintaining open communication, respecting colleagues, and promoting a culture of inclusivity and respect.\
- Perform other duties as assigned by management to ensure the smooth operation of the customer service department.
\ComponentRequirements\Component
- \
- Excellent communication and interpersonal skills.\
- Problem-solving abilities and customer-oriented mindset.\
- Ability to work well in a team and handle challenging situations.\
- Strong organizational skills and attention to detail.\
- Previous experience in customer service or a related field is a plus.
Benefits
\ComponentWe offer a competitive salary range of ₹3,50,000 - ₹4,25,000 per annum, commensurate with qualifications and experience.-
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